LensDirect.comReviews of lensdirect.com

Kwasi was very polite and his english was very good. He found my original order and helped me reorder the glasses.

Support is quick to respond.

This was my second time ordering from this company. The first experience was smooth and easy. Unfortunately, this time was completely different. They sent me the wrong lenses—an old prescription I didn’t order. I ended up emailing with four different customer service reps, and each time I had to start from scratch. Everyone kept insisting I had ordered the wrong ones, finally after I sent proof—twice— they agreed they sent the wrong ones. We then had to go back and forth through three more emails just to prove that the boxes were still unopened. On top of that, I had to pay out of pocket to ship the incorrect lenses back—despite it being their mistake. If customer service had kept proper records and followed up consistently, this could have been resolved much faster and with far less frustration. I will never order from this company again.

Bibi from customer service was prompt, friendly and very helpful!

the rep was really helpful and solved my problem

Nyah was very helpful!

Kissel was very kind and helpful!

I had a horrible experience with Aola or whatever her name was and then called back. And so happy I did. I was able to connect with Kwasi who fixed the whole issue...simply and efficiently. You need more people like Kwasi representing Lens Direct. I will return for more orders now that I've had a positive result..all due to Kwasi!!