Brandon C.
Shipping delay
I paid for 2-4 day shipping and it took 10 days
Response from LensDirect.comJul 3, 2025
Hello Brandon! Thank you for reaching out, and I sincerely apologize for the delay in receiving your order. I completely understand how frustrating it must be to pay for 2–4 day shipping and end up waiting 10 days—this is not the experience we aim to provide. We're currently looking into what caused this delay and will take steps to ensure it doesn’t happen again. In the meantime, I’d like to make this right. We’ve issued a refund for your shipping cost. Your patience means a lot to us, and we truly appreciate your understanding. If there's anything else I can do to assist you, please don't hesitate to let me know.



