LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Ipek
Jul 4, 2025
Best service
It’s always great how convenient it is and good prices. I love Lens Direct
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Seg
Jul 3, 2025
Dion responded to my question
Dion responded to my question, immediately with courtesy, and kindness. Dion thanked me for thanking him and saying that his customers make his job so valuable. That is a lovely and refreshing attitude in customer service. Way to go Dion, keep up the exceptional work.
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Deb
Jul 3, 2025
Sunglass Lens
Good turnaround to reuse the frames you love.
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Jeff B.
Jul 2, 2025
All good
Easy order process, competitive price, arrived a day early. All good in the hood!
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C R.
Jul 1, 2025
Beware lenses don’t fit!
I ordered replacement lenses for my Ray-Ban sunglasses but the lenses from lens direct were too big for my New Wayfarer sunglasses. When I called lens direct customer service they confirmed that I ordered the correct lens and size and offered two solutions: 1. I could return the pair for a refund or 2. I should mail them lenses and my sunglasses frames and they could cut lenses to fit frames. I’ve ordered replacement lenses before from other companies like Revant optics and lenses fit perfect out of the box so I just asked to ship them back for a refund. The customer service rep then emailed me an address to ship the lenses to but not a prepaid shipping label. When I replied threatening to dispute the charge with my credit card company for not getting items I ordered the customer service rep replied with a shipping label as a “one time courtesy”. I then ordered lenses from competitor Revant Optics, the arrived quickly and fit without any hassle. I highly recommend using Revant instead of Lens direct if you need replacement sunglasses lenses!
Response from LensDirect.comJul 4, 2025
Hello C Rain! Thank you for your feedback, and we’re truly sorry for the frustration you experienced with your order. We understand how disappointing it is when lenses don’t fit as expected, and we regret that the return process added to your inconvenience. We’d love the chance to make this right and learn more about your experience. When you have a moment, please reach out to us at [email protected] or send us your contact details so we can follow up directly.
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Bob
Jul 1, 2025
The lenses are a great quality and were…
The lenses are a great quality and were delivered in a timely manner. They were a perfect fit and much cheaper than going to the eyeglass store.
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William J. H.
Jul 1, 2025
Good prices and convenient service
Good prices and convenient service. Ordering was easy and the website is user-friendly. My lenses arrived on time and in good condition. The only downside was that shipping took a bit longer than I expected, but overall, a reliable option for contacts. Would recommend for anyone looking for a hassle-free lens purchase online.
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Jenny H.
Jul 1, 2025
The lenses don’t fit the frames
The lenses don’t fit the frames. When I hold them up to the old lenses, the new ones are a bit larger and won’t fit
Response from LensDirect.comJul 1, 2025
Hello Jenny! Thank you for reaching out and bringing this to our attention. We’re truly sorry to hear that the lenses you received don’t fit your frames. That’s definitely not the experience we want for our customers, and we understand how frustrating this must be. We’d love the opportunity to make this right. If you could please reach out to our customer support team we’ll work quickly to resolve the issue. Again, we apologize for the inconvenience and appreciate your patience. We’re committed to getting this sorted out for you.
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