Rico S.
ANDREW is what made my experience very…
ANDREW is what made my experience very pleasant and professionally efficient

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Rico S.
ANDREW is what made my experience very pleasant and professionally efficient
Ky
Sari was extremely helpful solving my order issue even though it was a shipping issue and not anything Len’s Direct did wrong. She escalated my complaint and the problem was resolved within 24 hours. I’ll definitely order from Len’s Direct again in the future just because the customer service has been top notch.
Kevin M.
Kissel did a great job of guiding me through the order process.
Ginger
Andrew was very patient and kind to address my request immediately.
MSG
The service rep handled my situation perfectly
Response from LensDirect.comSep 9, 2025
Hello MSG! We’re glad to hear that our service representative handled your situation perfectly. At LensDirect.com, we strive to provide excellent support to every customer. If you ever need assistance again, we’re here to help!
Emalie W.
Nyah is very kind and helpful!
Response from LensDirect.comSep 9, 2025
Hello Emalie! Thank you for your kind words! We’re so happy to hear that Nyah was kind and helpful. At LensDirect.com, our team is dedicated to providing the best service possible, and Nyah truly exemplifies that. We appreciate your feedback!
Jon M.
Representative from the company listened to my complaint and responded to it beautifully.
Response from LensDirect.comSep 9, 2025
Hello Jon! We’re glad to hear that our representative listened carefully and addressed your concerns effectively. At LensDirect.com, we’re committed to ensuring every customer feels heard and valued. If you need any further assistance, please don’t hesitate to reach out we’re always here to help!
JC
I’d like to share my appreciation for Dion in customer service. They assisted me in reviewing my contact lens prescription and were incredibly friendly, courteous, and helpful throughout the process. Their professionalism and positive attitude made the experience smooth and pleasant. Thank you, Dion, for the excellent service!
Response from LensDirect.comSep 9, 2025
Hello JC! We’re thrilled to hear that Dion provided such friendly, courteous, and professional support while helping you review your contact lens prescription. At LensDirect.com, we take pride in delivering exceptional customer service, and Dion is a great example of that commitment. We’ll be sure to pass along your kind words they’ll mean a lot. Thanks again for being part of the LensDirect family!