LensDirect.comReviews of lensdirect.com

Andrew was very helpful

The lens direct contacts were defective. Everything was blurry, but when input on an old contact I could see fine.

Enrique answered my question promptly. I could not find out what happens to the old lenses after replacement. Turns out they are shipped back with the new lenses, which is great.

After charging me for an order and not delivering it when I put a new script in. They shipped the order out a month later the day I requested it cancelled and a refund… then they tell me that I can return the orders and I will not be fully refunded as an insurance and handling fund is non refundable on an order that I told them to cancel and they went ahead and sent it out. I disagree with this business practice and will go somewhere else.

Totally would NEVER do business with firm again. The transition from distance to reading was much lower than I needed and than the old lenses which were in the frame I sent to the firm for the new lenses. I called the firm about it to inquire if I might qualify for a discount of some sort to redo the lenses with a higher transition point. The firm totally they would be glad to do it as a new order without any discount whatsoever. DO NOT DO BUSINESS WITH THIS FIRM -- EVER

I had some issues with defective Contact lenses manufactured by Johnson & Johnson. A couple of the lenses for both eyes were cloudy when I tried to wear. I’ve been wearing Acuvue for eons and have always had problems with every single order with receiving defective lenses. Regardless where I purchased the contacts it seems a couple from each batch was missed by whomever did quality sampling with J&J. My eye doctor always replaced the bad lenses and I hoped LensDirect would do the same. Sure enough when I reached out to LD a customer service representative by the name of Dion assisted. Dion was more than happy to replace the defective lens and then some. You know 1-800 Contacts claims they offer the best contact lens prices but they don’t. Pricing with LensDirect is less and it seems they always offer a percentage off from the price. I will continue to be a LensDirect customer due to their proactive approach with their customers and they stand behind the products they sell.

They were fully aware of my situation, and resolved it within minutes.

I had the most helpful representative Makayla! She helped sort out my order with my optometrist and was very kind