Tahisha M.
Great Service!
Bibi was wonderful! She resolved my issue quickly and efficiently.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
11,626 approved reviews, newest moderated first
Tahisha M.
Bibi was wonderful! She resolved my issue quickly and efficiently.
Tracey
Enrique was very thorough and very helpful in explaining all the options for replacing the progressive lenses in my eyeglasses. He answered all my questions.
Steven L.
BIBI was more than helpful in explaining everything and walking me through the process. Very kind, considerate and professional ! 5 -STARS !!!
Jeffrey C.
I just used Lens direct to update the lens on pair of glasses. Had not used them before and received the glasses today and am extremely pleased with the lens and the total customer experience. The price was fair and the timeframe for return was within the number of business days quoted. I had 2 local glasses shops quote me prices that were roughly double than what I received from Lens Direct. The digital experience from a customer perspective is excellent and definitely see Lens Direct as an effective option.
customer
Quick answers and willing to work with customers.
M P.
Enrique provided excellent customer service and was very responsive.
Arthur H H.
Mario was very pleasant, clear and helpful
chris
Sari was very helpful and went out of her way to make sure that I knew when my glasses would arrive. This is why I buy all my lens replacements through Lens direct . They offer great prices, prompt service and outstanding customer support as evidenced by my interaction with Sari today