Sergio U.
NOT HAPPY
NOT HAPPY, WITH SERVICES. Started my process on 11/11/25 and finally got my order on 12/5/25. And that's also because i complained about why it was taking so long. so they sent FedEx 2 day or I would still be waiting. BUYER BEWARE. To me that is way to long to wait from start to finish. And as soon as i submitted my order I go the "upsell" program saying i need the more expensive lens. upgrading to high-index lenses. was told "This change will ensure that the lenses are not excessively thick". Since my order was less then $100..they felt that I needed to pay more and guilted me into paying more. (stupid me). So at the end of the day, I could have had my lens sooner and for a few bucks more going with COSTCO. On the outside it seems like you are saving money, but you really are not. time is money and I waiting way too long to get my glasses back. BTW: My glasses seem fine.
Response from LensDirect.comDec 8, 2025
Hello Sergio! I’m really sorry for the experience you had waiting that long, feeling pressured into an upgrade, and then only getting your order faster after complaining is understandably upsetting. You should never feel guilted into spending more, and the turnaround time you described is far from what it should be. Even though your glasses turned out fine, the process clearly caused unnecessary frustration, and you deserved a smoother, more transparent experience from start to finish.