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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Jake A.
Jan 7, 2026
Very good
Very good. Kissel responded very quickly and updated my info fast, within 2 hours, keeping everything on track.
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Iris W.
Jan 7, 2026
Rissa
Rissa, was really helpful. She handled all my needs very efficient and effective. Rissa was able to tell me what I needed know far as shipping my glasses to Lendirect and taking critical information that was needed for my order. I appreciate how helpful she was to me. Signed Happy customer 🤗
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bioiva
Jan 7, 2026
Surprisingly very good customer service
Djana was very kind, respectful and she went through all the details in order to help me with my issue. I appreciate. Thank you.
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S B.
Jan 7, 2026
Mario is one of the nicest reps ever
Mario is one of the nicest reps ever. His attentiveness and attention to details sets him apart. It is alway a pleasure interacting with him. He was able to help both confirm my order as well as make necessary updates that would have otherwise delayed my order.
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Saw T.
Jan 7, 2026
Noice
Nice support, pretty good price compare compare to other company like 1800 and eyeconic. Only down side is that it take no insurance (Mine is VSP)
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Franco R.
Jan 7, 2026
Good and fast answer
Good and fast answer. Good experience with Natha.
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Amanda S.
Jan 7, 2026
Sari was fantastic!
Sari made my resolution very simple and fast! Excellent customer service! Thank you Sari!
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austin S.
Jan 7, 2026
Rissa was friendly and super fast at…
Rissa was friendly and super fast at changing my order. Happy customer! Glasses arrived on time.
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