Colleen M.
Haven was a great help.
Haven was a great help.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Colleen M.
Haven was a great help.
Charles F.
After 2 tries the replacement lenses are still blurry. They clearly got the prescription wrong. The nose bridges were badly bent when I received them. Overall an expensive and failed experiment.
Response from LensDirect.comJan 14, 2026
Hello Charles! We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after multiple attempts to resolve it. This is certainly not the level of quality or accuracy we aim to provide. Our policy strongly recommends reaching out to us immediately if there are any issues with prescription accuracy or frame condition, as this allows us to quickly review the order and rectify the situation as efficiently as possible.
LP
Nyah was quick and very helpful.
Ed R.
Quick cooperative response from Haven!
Jay S.
Dion did an excellent job.
Jamil R.
Adelita was very efficient and professional. She took care of my issue in less than 3 minutes. Great Job!!
Beth C.
Shout out to NYAH! Thanks for answering my questions and getting me a quote. Still shopping around but A++ on customer service. Thanks
Cilla M.
Sharissa solved my problem!