Nick
Mario was incredible
Mario was incredible. I have probably had over 100 phone calls with customer service reps across dozens of companies and have never dealt with anyone better.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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11,626 approved reviews, newest moderated first
Nick
Mario was incredible. I have probably had over 100 phone calls with customer service reps across dozens of companies and have never dealt with anyone better.
Joe F.
Adelita was a great help in sorting out a credit card situation ofr a specific order. She clearly explained next and she even followed up via email confirming all steps were executed to reach the end goal. Really appreciate her help and the follow up !
Carlie B.
Natha cancelled my order no problem for me. Costumer service was great 😃
M D.
All is simple. I like simple. Starr was helpful where I did get stuck.
Edward Tuomala I.
Could not find a way to cancel one of my subscriptions online. I had to call in to do so. I talked to Adelita and she was able to cancel a second subscription that I was not aware of.
Lon W.
Kwasi was amazing - timely response and complete satisfaction with resolution.
Nick P.
Adelita was very helpful
Dena M.
Mario was great at communicating with me and helping correct my order!