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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Natalia M.
Feb 20, 2026
Kissel was great and super helpful she…
Kissel was great and super helpful she answered all my questions and made sure to ask any clarifying questions to better service my needs!
Report
Upstate M.
Feb 20, 2026
I had an insurance billing issue that…
I had an insurance billing issue that was holding up my order. DJanna resolved this for me expeditiously and professionally. Thank you.
Report
Samantha C.
Feb 19, 2026
KWASI was a wonderful help
KWASI was a wonderful help! All my questions were answered and they were very pleasant.
Report
Paul S.
Feb 19, 2026
Kwasi addressed the issue quickly and…
Kwasi addressed the issue quickly and kept prompt communication throughout the process to a successful conclusion.
Report
eddie
Feb 19, 2026
3 times i have used lens direct i send…
3 times i have used lens direct i send my prescription and frames for lenses always great service, price and customer service is awesome..definitly recommend👍
Report
Lisa B.
Feb 19, 2026
Needed New Order Adjusted
I accidentally entered the wrong prescription, but Daisy helped me get it straightened out. I have my own frames and just needed replacement lenses, but I put in my full progressive prescription instead of my PC prescription. I was able to give her the correct numbers, and she updated the order to show the correct prescription.
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Rebecca H.
Feb 19, 2026
They were very helpful
They were very helpful. I had a great experience!
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Eve P.
Feb 19, 2026
Great customer service
Great customer service, easy to navigate site and order - thank you Kissel!
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