LensDirect.comReviews of lensdirect.com

I was unable to order online. I called and Dion straightened it all out in record time. Thanks Dion and Lens Direct. RR

I had an issue after placing an order. The representative was quick, efficient, and helpful. As this is my first order with this company I will absolutely be a returning customer!

Dion quickly resolved my issue. I am very appreciative.

Kissel did a great, fast job helping me out with a return! Appreciate the ease and speed!

Disappointed with the timelines from LensDirect. The length of time to make my glasses was not very clearly displayed on the website (perhaps if customers saw it will take a month or longer, they would go elsewhere?) I placed an order - waited a day to get the online shipping form. Sent same day - took them 4 days to receive the frames. They acknowledged receipt. Then radio silence for 7 days, where I receive another email that my frames just arrived! Now, no more updates. Chat function on the website does not work. Text support function - sent a text more than 24 hours ago - no response. Email support - still waiting two days later for a response. Super Fast shipping was purchased, so the shipping will take "2-4 days", but overall the whole process to get simple frames will take over 30 days. Not worth the savings in my mind to wait a month. Shop locally and get your frames in a few days!

RISSA made things easy. I was missing some data on my order she guided me through to gather the data. Great company to work with!

I was just checking the status of my order

Kwasi was fantastic at helping me with a problem with my order. Thank you!