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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Don M.
Feb 18, 2026
Spoke with Kissel on the phone
Spoke with Kissel on the phone. She quickly helped me upload my prescription and PD measurement. She is a very professional and friendly person. All in all, a very pleasant experience
Report
Kelly
Feb 18, 2026
Five stars for Djanna!
So far so good - haven't got my lenses yet, but Djanna with customer service walked me through all my questions - quite patiently! Even things I forgot to add - were updated to my order. Appreciate their customer service team, specifically Djanna for sure!
Report
Lisa
Feb 18, 2026
Polite and responsive
Polite and responsive, all customer service representatives solved my issue. I really appreciate the personal support rather than automated responses.
Report
Ann
Feb 18, 2026
Ordering Contact Lens
Very knowledgeable and helpful with ordering lens as this was my first time using LensDirect.
Report
Susan
Feb 18, 2026
Excellent customer service
Excellent customer service. Kwasi was very helpful and was able to assist me with everything I needed. Always receive my lenses quickly and never have had any issues. Customer service with LensDirect is great!
Report
Adria
Feb 18, 2026
Sari was very helpful in getting my…
Sari was very helpful in getting my problem solved! Very friendly and knowledgeable!
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Brandon P.
Feb 18, 2026
HAVEN
HAVEN Great customer service and helped me with everything. Very grateful
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Pam C.
Feb 18, 2026
Djanna was so helpful and followed up…
Djanna was so helpful and followed up promptly with a text to clarify my delivery. Thanks !
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