J T.
Great team
Issue took a while but I got great assistance from Dion, Sharissa, and Nyah. They all helped me resolve my issue with no extra headache!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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11,626 approved reviews, newest moderated first
J T.
Issue took a while but I got great assistance from Dion, Sharissa, and Nyah. They all helped me resolve my issue with no extra headache!
Rick B.
Nyah… reached out to tell me my glasses were too big, and she gave me options of what to do next. She responded quickly to my answers and escalated this for return and reimbursement. Thank you
Michael H.
Nyah provided great customer service.
Annett
Fast, uncomplicated support by Sari.
Steve M.
Dion has been great. Took care of all my needs.
Andrew B.
Dion was wonderful!
Sid
Very helpful and polite.
Andrew B.
Dion helped me quickly and efficiently to fix an error I made placing my order and to provide additional info that was needed to complete my order.