Alex K.
Great Customer Serivce
Quick to resolve an issue that was my fault.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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11,626 approved reviews, newest moderated first
Alex K.
Quick to resolve an issue that was my fault.
Natalia
Great help from Mario, thank you! Navigated me through purchase and discount codes, easy experience.
Ronald W.
Pleasantly solved my issue.
Sofia
Great service. Promptly helped with a refund
Sydney T.
Rissa was very helpful and friendly, and responded to my message quickly!
M R.
They did a good job of going from free glasses to up-selling better lenses and better coating. Not that the glasses are bad they are nice. But I started with free glasses and ended up paying $80 for the upgrades. Still worth the price. Shipping was good. Nice case that they came in for storage.
Wayne O.
Sari was very helpful and answered all my questions.
SADIE B.
Customer service rep was very kind and I had found a 25 percent applied coupon suc to