LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Jack D.
Apr 8, 2026
Mario is currently positioned on my eyewear and prescription.
Mario is highly proficient in handling all my requirements. Upon Mario's recommendation, I decided to increase the thickness for better protection, and I must say, he was completely correct. Mario truly excels in his work. Again, thank you so much, Mario.
Response from LensDirect.comApr 9, 2026
Hi Jack! We’re delighted to hear that Mario was able to guide you with confidence and expertise, and that his recommendation for increased lens thickness worked out so well for you. It’s great to know he provided such a high level of service and support throughout your experience.
Report
giantslayer
Apr 8, 2026
Their prices were lowest out there when…
Their prices were lowest out there when I searched. Haven, my customer rep was very nice and helpful.
Response from LensDirect.comApr 8, 2026
Hello! We’re glad to hear that you found our prices competitive and that Haven provided nice and helpful support. We’ll be sure to pass along your kind words!
Report
MARISA
Apr 8, 2026
Dion was very helpful in assisting me
Dion was very helpful in assisting me
Response from LensDirect.comApr 8, 2026
Hello Marisa! We’re glad to hear that Dion was very helpful in assisting you. We’ll be sure to share your kind words with him!
Report
Shan B.
Apr 8, 2026
Darrel was amazing and informative
Darrel was amazing and informative. Got me taken care of very quickly.
Response from LensDirect.comApr 8, 2026
Hello Shan! We’re glad to hear that Darrel was amazing, informative, and able to take care of you quickly. We’ll be sure to share your kind words with him he’ll really appreciate it!
Report
A Nearsighted L.
Apr 8, 2026
Three cheers for Dion
Three cheers for Dion, who provided timely service in resolving an issue in reviewing my prescription. Site is also easy to use, and I appreciate the rewards and discounts. I'm a repeat customer.
Response from LensDirect.comApr 8, 2026
Hello There! Thank you for the fantastic review! We’re so glad to hear Dion was able to assist you promptly with your prescription three cheers indeed! It’s also great to know you’re enjoying the ease of our site along with the rewards and discounts. We truly appreciate your continued support as a repeat customer and look forward to serving you again!
Report
Danny G.
Apr 8, 2026
Listened and understood my issue
Listened and understood my issue. Resolved in a timely manner. Djanna was great, wonderful customer service! Highly recommend LensDirect
Response from LensDirect.comApr 8, 2026
Hello Danny! We're so glad to hear that Djanna took the time to listen, understand your issue, and resolve it promptly. Providing wonderful customer service is always our goal, and it’s great to know she delivered. We truly appreciate your support!
Report
Joseph A.
Apr 8, 2026
Bibi's exceptional customer service.
My 1st time doing business with LensDirect and the customer service representative Bibi was exceptional in attending to my request with prompt timely response and clear communication. Will definitely recommend!
Response from LensDirect.comApr 8, 2026
Hello Joseph! Thank you for choosing LensDirect for your first purchase! We’re so happy to hear that Bibi provided exceptional service with prompt responses and clear communication. Making a great first impression is important to us, and it’s wonderful to know we delivered. We truly appreciate your recommendation and look forward to serving you again!
Report
Zach G.
Apr 7, 2026
Kissel made my expierence great
Kissel made my expierence great, she was able to answer my question extremely quickly and helped me get my shipment ready to send. Thanks Kissel!
Response from LensDirect.comApr 8, 2026
Hello Zach! We’re so glad to hear that Kissel made your experience a great one. It’s wonderful to know she was able to assist you quickly and help get your shipment ready to go. We’ll be sure to pass along your thanks she’ll really appreciate it!
Report