LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Olivia
Apr 9, 2026
She was very nice!
She was very nice!
Response from LensDirect.comApr 10, 2026
Hello Olivia! We’re so glad to hear you had a positive experience and that she was very nice. We truly appreciate you taking the time to share!
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Micki
Apr 9, 2026
Sari deserves a bonus and/or a raise!!
Sari helped me clear up an auto ship order and provided great information and customer service. It was a pleasure speaking with them and I appreciate their help!
Response from LensDirect.comApr 10, 2026
Hello Micki! We’re delighted to hear that Sari was able to help clear up your auto-ship order and provide helpful information along the way. It’s wonderful to know you had such a positive experience we’ll be sure to pass along your appreciation. Thanks again for taking the time to share!
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k A.
Apr 9, 2026
Very fast
Very fast! Great service!
Response from LensDirect.comApr 10, 2026
Hello K! We’re so glad you experienced fast, great service that’s exactly what we aim for. We truly appreciate your support!
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Sasan S.
Apr 9, 2026
Djanna was so helpful
Djanna was so helpful! She quickly resolved my issue and easily edited my order. It's rare to have such simple and effective resolution to online problems with big online companies - Djanna rocks.
Response from LensDirect.comApr 9, 2026
Hello Sasan! We’re thrilled to hear that Djanna was able to quickly resolve your issue and make the necessary changes to your order with ease. It’s great to know she made the process simple and effective exactly the experience we strive to provide. We’ll be sure to share your kind words with her Djanna will be so happy to hear this!
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Wing
Apr 9, 2026
The customer service lady name Haven…
The customer service lady name Haven was really helpful and polite. Will order again in the future.
Response from LensDirect.comApr 9, 2026
Hello Wing! We’re delighted to hear that Haven was helpful and polite during your experience. Your support means a lot to us, and we look forward to serving you again in the future!
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BT
Apr 9, 2026
Rissa was very prompt and polite and…
Rissa was very prompt and polite and answered all of my questions completely. I completed the chat knowing I had all the info to place my order and that you indeed can make lenses for my frames. Thank you.
Response from LensDirect.comApr 9, 2026
Hello DT! We’re so glad to hear that Rissa was prompt, polite, and able to answer all your questions clearly. It’s great to know you felt confident and well-informed to place your order. We truly appreciate your support and look forward to helping you again!
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Kelly
Apr 9, 2026
Darcel gave me excellent customer…
Darcel gave me excellent customer service!
Response from LensDirect.comApr 9, 2026
Hello Kelly! Thank you for your kind feedback! We’re so happy to hear that Darcel provided you with excellent customer service!
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Ashley S.
Apr 9, 2026
Super fast and efficient
Super fast and efficient. Completed all my requests. Djanna was a sweet person and seemed knowledgeable about her job.
Response from LensDirect.comApr 9, 2026
Hello Ashley! We’re thrilled to hear everything was handled quickly and efficiently, and that all your requests were met. Djanna will be especially happy to know you appreciated her friendly approach and expertise. We truly appreciate your feedback and look forward to assisting you again!
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