LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Brian H.
Apr 10, 2026
I received lens replacements but they were way off
I received my new lens replacements, but the progressive field started way to high. Spoke with Jason on chat. In 5 minutes he sent me a mail label to send them back and have them fixed.
Response from LensDirect.comApr 17, 2026
Hello Brian! We’re sorry to hear the initial lenses weren’t quite right, but glad Jason was able to assist you quickly and arrange a return label within minutes. We appreciate your patience and are happy the issue is already being taken care of so your lenses can be corrected. If you need anything else along the way, we’re here to help!
Report
Elizabeth A.
Apr 10, 2026
Kadisha was friendly fast and super…
Kadisha was friendly fast and super responsive!
Response from LensDirect.comApr 23, 2026
Hello Elizabeth! We’re glad Kadisha was able to help quickly and make the experience a smooth one. We appreciate the feedback!
Report
EML
Apr 10, 2026
Ileana
Ileana. was awesome- fast kind and accurate- Thank you-
Response from LensDirect.comApr 10, 2026
Hello EML! We’re thrilled to hear that Ileana provided fast, kind, and accurate support that’s exactly the experience we strive to deliver. We’ll be sure to pass along your kind words to her. Thanks again for taking the time to share!
Report
Kim
Apr 10, 2026
Customer service was so helpful
Customer service (Rissa) was so helpful! Lovely to speak with and took care of my error of pushing the order through twice right away!
Response from LensDirect.comApr 10, 2026
Hello Kim! We’re so glad to hear that Rissa was helpful and a pleasure to speak with. It’s great to know she was able to quickly sort out the duplicate order for you.
Report
Douglas P.
Apr 10, 2026
Dion was amazing and answered my…
Dion was amazing and answered my question immediately.
Response from LensDirect.comApr 10, 2026
Hello Douglas! We’re delighted to hear that Dion was able to assist you so quickly and provide the answers you needed.
Report
Andre “Andre” C.
Apr 9, 2026
Issues resolved
Sari helped figure out an issue with my order and has resolved the problem. Many thanks. 🙏
Response from LensDirect.comApr 10, 2026
Hello Andre! We’re really glad Sari was able to step in and get everything sorted out for you. We truly appreciate your patience and your feedback it means a lot to us. If there’s ever anything else you need, we’re always here to help!
Report
Susan B.
Apr 9, 2026
Account and access issues solved promptly
I had several issues with my account and Rizza set them all right. Now my account has the correct information and I have the ability to access it.
Response from LensDirect.comApr 10, 2026
Hello Susan! We’re really glad to hear that Rizza was able to resolve all the issues with your account and get everything updated correctly. It’s great to know you now have full access again.
Report
Lynn
Apr 9, 2026
Easy to work with and good prices bring…
Easy to work with and good prices bring me back.
Response from LensDirect.comApr 10, 2026
Hello Lynn! We’re so glad to hear you found us easy to work with and that our prices keep you coming back that means a lot to us. We truly appreciate your support and look forward to serving you again!
Report