LensCraftersReviews of lenscrafters.com

Recently I came in looking for help with glasses in Annapolis and Taylor was very helpful and knowledgeable. I would highly recommend the Annapolis store.

Had an eye appointment that was scheduled with Lauren as the representative. She is fantastic with amazing customer service skills. She went out of her way to help us. Bella helped us pick lenses and got them ordered. She also was amazing. Lauren then got the eyeglasses put together with amazing speed knowing my granddaughter needed them to see. Thank you all. We will be back!!!!

Paid $600+ for a pair of progressive lenses at LensCrafters in Farragut TN that I can’t wear. Went back several times explaining what was happening. They “read” the lenses and said it was correct. They adjusted them to sit lower twice. The adjustments didn’t help. I went back again and they said it had been a little more than 30 days and their warranty is strictly for 30 days so there was nothing more they could do. I went to an ophthalmologist office not connected to LensCrafters and they told me the lenses did not match the prescription. Surprising that a business can survive with this lack of professionalism and care.

Def dont puechase from Lenscrafters! No one knows what they are doing and there is no accountability! Their protection plan is diabolical! I purchased a plan they told me I shouldn’t have been able to purchase it however they sold it to me and said sorry you are out of luck, we won’t honor the plan we will just send you your money back! No accountability for their mistake at all! Scam at its finest!

I live 5 minutes away from the Woodfield location. I chose to drive to Arlington Heights location due to past experience. Dr. Is awesome and knows my history. Asia was also very helpful as always.

Used glasses for 20 years, this year got a promotion in the mail from Lenscrafters, decided to use them, paid $769.00 for my glasses with a good frame, paid for anti scratch and what I got in return was a cheap plastic frame and very low low quality glasses, within 2 weeks I started getting scratches with no reason, went back after 60 days and the warranty was over, not only that, I am getting a bunch of small scratches, its been 95 days since I got my "high end" glasses and they are full of spots / scratches, I need to get new glasses with another store. THE WORST - WILL NEVER USE LENSCRAFTERS AGAIN

LensCrafters has by far the worst customer service. I ordered a pair of glasses online and this time got the eyewear protection plan, as I have dogs and am clumsy. Within 2 weeks, I had to use the plan because my dog chewed them to bits. LensCrafters must HATE actually going through with the protection plan, or every single one of their customer service reps is badly inept at their jobs. I do online support. Online support tells me to call a number. The number tells me my request has to be done with the online chat support. This process happened 3 freaking times when I blew up on the chat person, and they magically could finally help me. I got my new glasses in the end, though weirdly they didn't have me send my broken ones back. Fast forward to today. It's been 6 months with my glasses, and there's a big scratch down the center of my lens despite the whole anti-scratch coating, but things happen. Surprise, surprise, the whole game of back and forth starts again. First directs me to the number. I d it just in case the process has changed. Nope. Sends you back to chat support. I get connected to someone new and tell them I know I can do it here and do not need to call. The end the freaking chat. I got hung up on in an online chat because I told them I knew the process. That really irritated me the most. Third time I wait a few messages before telling them I know how the process works. I kid you not, this person sends word for word, "I am unable to take payment thru chat." Like that's not even remotely close to what I said. I told her I know she can process it. It's an online order, and I have done the process before. Again, word for word here "As I explained above, we can not take payment thru chat. The only way that it can be done is you have an online account that the order would need to be put together in, and then we can go in and manually add the discount. I have people call me daily to use the EPP plan. I do chat and calls. Sorry, it is directing you back here." Like the sheer audacity, as if I'm the problematic one here. And IT IS AN ONLINE ORDER, as I already freaking told her. Like she blew past all that just to say something I already told her. I really almost lost all the calm I had at that point out repeated to her that it is an online order and that six months ago I had done this process before. She finally asked me for the damn order number, "To look into this," and after all that, she finally did the damn process. Like, why did we have to do all this back and forth? Did she really not want to deal with it that badly? This time I do have to send the old glasses back. I really wish I could choose a different place, but this place takes my insurance the best, so I don't have to pay hardly anything for my glasses. So it seems I'll have to deal with shitty customer service each time or pay more somewhere else, which isn't in my budget.

I want to write my pathetic experience at Lens crafter in Fox Valley Mall, Aurora, IL. I bought my prescription glasses paying $475 on July 16, 2026. By 21st September I lost one of the lens dur to poor workmanship, I visited the store asking for replacement . Even though the purchase was just less than 3 months they declined to service as I did not take warranty. This is total rip-off on consumers , a simple purchase of $20 on Amazon is covered for replacement but not this professional medical requirement. I ram filling an consumer fraud on Lens crafter so that they stop this scam in cheating consumers at high cost and absolutely zero service.