LensablReviews of lensabl.com

Response from LensablAug 17, 2023

Hi, David! Thank you for your kind words! We're thrilled to hear that you loved working with Lensabl and found the process easy, especially the flexibility to use various frames. It's fantastic that our pricing met your expectations as well. If you ever have more frames to update or if you need assistance with anything else in the future, please don't hesitate to reach out. Your satisfaction is our reward, and we're here to ensure you continue having a positive experience with us. Thank you for choosing Lensabl as your eyewear solution!

Response from LensablAug 19, 2023

Hi, David! We're truly sorry to hear about your negative experience, and we apologize for any inconvenience you've faced. Your feedback is valuable to us, and we're committed to addressing and improving upon the issues you've encountered. We understand your frustration with the multiple QA issues and the lack of proactive communication throughout the process. This falls short of the level of service we aim to provide. We take full responsibility for any errors on our part and are working to rectify these issues moving forward. To address your concerns, we've implemented measures to enhance our quality assurance processes and communication channels. We value your feedback as an opportunity to learn and grow, and we sincerely apologize for any disappointment you've experienced. If you'd like to discuss your experience further or if there's anything we can do to rectify the situation, please don't hesitate to contact us. You can reach out to our Customer Support Manager by sending an email to [email protected] with the subject titled: "Negative Review Follow Up." Your satisfaction is important to us, and we're here to ensure a positive resolution.

Response from LensablAug 17, 2023

Hi, Evan! Thank you for coming back for another round of service! We're delighted to have provided you with phenomenal service in the past, and we're thrilled to continue serving you. If you ever have more eyewear needs in the future or if you have any questions, please don't hesitate to reach out. Your loyalty is greatly appreciated, and we're here to ensure you have another outstanding experience with us. Thank you for choosing Lensabl again!

Response from LensablAug 19, 2023

Hi, Chia! We're truly sorry for the frustration you've experienced throughout this process. It's disappointing to hear that your experience did not meet our standards of service. We apologize for any miscommunication or inconvenience you've faced. We understand the importance of a timely resolution, and we regret that your glasses did not meet your expectations even after the second attempt. Your situation is certainly not reflective of the level of service we strive to provide to our customers. To discuss your experience further and work towards a solution, we encourage you to get in touch with our Customer Support Manager. Please send an email to [email protected] with the subject titled: "Negative Review Follow Up." We want to address your concerns and find a resolution that leaves you satisfied. Thank you for bringing these issues to our attention. Your feedback helps us identify areas for improvement and ensures that we provide a better experience for our customers in the future.

Response from LensablAug 17, 2023

Hi, Patty! Thank you for sharing your positive experience! We're glad to hear that you received a timely email response when you had a question about your delivery. It's wonderful that you're pleased with the lens replacement as well. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with us. Thank you for choosing us for your eyewear needs, and we're here whenever you need us!

Response from LensablAug 17, 2023

Hi, Armaan! Thank you for your feedback. We're glad to hear that you had a fast and great experience overall. We apologize for any confusion caused by the status updates in your Lensabl account. We understand the importance of accurate and timely tracking information. Your input is valuable to us, and we'll use it to improve our communication and tracking processes. If you ever need more eyewear solutions in the future or have further feedback, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you have a smoother and more positive experience next time. Thank you for choosing us and for your understanding!

Response from LensablAug 17, 2023

Hi, James! That's wonderful to hear! We're thrilled that we could make lenses for your son's 3M GoggleGear 500 safety goggles insert, and we're delighted that he's finding them to work great. Safety and comfort are important to us, and we're glad we could contribute to his positive experience. If you or your son ever need more eyewear solutions or have any questions, please don't hesitate to reach out. Your satisfaction is our reward, and we're here to ensure you continue having a positive experience with us. Thank you for choosing Lensabl, and we're here whenever you need us!

Response from LensablAug 19, 2023

Hi, Roxanne! We apologize for the extended delay you've experienced with your order. Your frustration is understandable, and we're truly sorry for any inconvenience this has caused. Our aim is to provide a smooth and timely service, and we acknowledge that we fell short in delivering on that promise in your case. We're sorry for the lack of proactive communication and for not meeting the expected timeline for shipping your glasses. We understand your desire to receive your glasses promptly, and we're committed to resolving this matter for you. To address your concerns and find a solution, we encourage you to get in touch with our Customer Support Manager. Simply send an email to [email protected] with the subject titled: "Negative Review Follow Up." This will help us better understand your situation and work towards a resolution that meets your expectations. Thank you for bringing this issue to our attention. We value your feedback and will use it to improve our services and provide a better experience for our customers moving forward.