LensablReviews of lensabl.com

Response from LensablAug 15, 2024

Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again!

Response from LensablAug 15, 2024

Thank you for taking the time to leave us a 5-star review! We're so happy to hear that you are satisfied with your order. We strive to provide the best for our customers, and your feedback means the world to us.

Response from LensablAug 5, 2024

We are sorry to hear about your dissatisfaction with your recent order and appreciate the opportunity to address your concerns. To clarify, it is not unusual for someone to order readers for sunglasses. People choose different lens types for various purposes, and we have no reason to question such preferences. Your prescription order was manually reviewed by a human, and only in cases where there is a clear red flag, such as an invalid prescription, do we contact the customer for clarification. In your case, the prescription you provided was valid for the lenses you ordered, so no red flags were raised. Our website clearly explains the differences between single vision reading and progressive lenses. Additionally, after placing your order, you receive a confirmation email outlining the details of your order, and this information is also available in your Lensabl account. If you ever have questions or concerns about your order, we offer live chat where you can speak to a live person, or you can email us as stated on our website. We do not use AI or bots; you will always speak with a real person at Lensabl. All our agents speak perfect English and are here to assist you. Our agents are expertly trained, and upon investigation of your order, we found that there was nothing done incorrectly on our end.

Response from LensablAug 15, 2024

Thank you so much for your 5-star review! We’re thrilled to hear that you're happy with your glasses and that you've chosen Lensabl for lens replacement again. We apologize for the shipping taking a bit longer than expected and appreciate your understanding. Your continued support means a lot to us, and we look forward to serving you again in the future!

Response from LensablAug 15, 2024

Thank you for the fantastic 5-star review! We’re so glad that you’re happy with your order. Your satisfaction is our ultimate goal, and we’re grateful for your trust in us.

Response from LensablAug 15, 2024

We're thrilled to see your 5-star review! Thank you for sharing your experience with us. It's customers like you who make our work so rewarding. We look forward to continuing to serve you!

Response from LensablAug 15, 2024

Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our customer service. It’s disappointing to hear that some of our communication fell short of your expectations, and we appreciate you bringing this to our attention. Your concerns are important to us, and we will be addressing them with our team to ensure improvements are made. We're glad to hear that you’re pleased with the quality of the glasses, but we understand that the service you received is just as important. Thank you again for your honest feedback—we’re here to help and improve.