LennarReviews of lennar.com

I was in the process of buying a home in April 2022 and was working with Blake. He is very arrogant and untrustworthy. I advised him I had my on Lender and pre approval letter and he pushed very hard for me to go through Lennar’s lender and “guaranteed” they could give me a better rate so I agreed to let them run the numbers. The next day he told me I was approved for the home I was interested in, provided the interest rate, and sent me a contract and asked me to sign it that day and pay the earnest money. I asked him if there were any stipulations that I should be aware of , like are they going to make me pay off a portion of my debt etc. He said no, I was approved with no conditions. I explained before I signed or paid anything I wanted my realtor to take a look and he was trying to convince me there was no need since it’s a standard contract. My realtor found errors in the contract and we had to have Blake correct it. Once corrected, I explained I still have not spoke with their loan processor and want to double check everything was really approved and their were no loose ends because I didn’t want any surprises at the closing table being that I’ve heard so many horror stories. Blake kept telling me they are not available on the weekends but if I don’t sign it more than likely the price would increase by Monday. I still advised I wouldn’t sign it until I spoke with them. So he had one of the loan officers call me a few minutes later. I spoke with Ernie who advised he doesn’t know why Blake would have told me I was approved because my application was not approved, they were still waiting on employment verification and the amount of the home I had the contract for was not an option based off my DTI. He also said they never provided an interest rate. Blake blatantly lied just to get me to pay my money. This was a horrible experience and this is why Lennar has so many horrible reviews. It’s not the lender that’s misleading the customers it’s the sales rep.

Very frustrated with Lennar new home warranty. Got push-back on two issues: 1. Outside AC unit is not leveled and is generating noise (within a year from building completion). 2. Loose electrical ground outside. Was told that ANYTHING outside home is NOT under new home warranty. The CRM(Customer Relations Manager) is not willing to help and very political and defensive. Also, it is covered by new home warranty but this is building quality related: had a garage ceiling leak due to stucco unsealed properly, causing water into garage. Lennar building quality is unpredictable and CRM (new home warranty) service is far from desirable.

BUYER BEWARE - do NOT purchase a home from this builder! Everyone else is having major issues in this community. Deceitful builder closed without our acceptance as they wanted to hit their quarterly number. They had a ton of punch list items that were not completed. We told them we wanted them fixed prior to closing as we didn’t want them to become “warranty issues”. They assured us that wouldn’t happen and yet here we are TWO months after close and still having to file every single punch list item as a warranty item. Hunter will tell you what you want to hear but not inform you of delays and actual issues. He is the one that assured us all the issues would be handled by the Superintendent on an expedited basis post closing and that they would not go through warranty, when that exact thing happened we contacted him and he ignored us. They also closed fraudulently without our consent prior to providing an actual certificate of occupancy - which is illegal and not even allowed per their own duly executed contract. They kept saying it was approved but it was closed prior to actually receiving the real certificate. Low quality construction. Tradesmen express zero pride of workmanship - only speed. And don't provide an acceptable product. These pictures were taken the other day - over 2 months AFTER close. This is all still left (even more issues than what you see) after they already 'fixed' a slew of others. We have to file everything through their warranty department. This property should have never been closed on - We didn't want to - and yet we were FORCED by the builder - they actually closed it at 11pm without us knowing until the next morning.

The sales team was amazing, the nextgen concept is exactly what we needed. The service and warranty are useless. Every time something breaks we are told the warranty is up. Plumbing is 1 year parts and 2 years workmanship. The pressure regulator valve from the street sprung a leak at the 3 year mark and we were on our own. Doors don't close tight and have to be adjusted constantly so they can be latched and closed, these are not wear and tear issues... Love the house but seriously not on par with other builders we have bought from in the past.

I put a deposit down on a new build in Black Diamond, WA in October 2021. I excitedly waited for it to be built, but as I got closer to close things started to take a turn. Then my New Home Orientation happened and all the excitement I had felt about owning a home became a giant knot in my stomach. I decided to use Lennar Mortgage due to the incentives towards closing costs. My loan officer was very honest with me and helped me through the process, BUT the other people who were on my loan were terrible. * Lack of response to emails. When they did respond to emails they were written poorly and made no sense. * They would send over paperwork for me to sign with incorrect information or they wanted me to attest that I received something, I had yet to receive. When I asked them to send over documents in question, they told me “just sign it.” * THEY SIGNED ME UP FOR A HOMEOWNERS POLICY WITHOUT MY CONSENT. Instead of waiting for me to respond to a question about who I wanted to use for my policy, someone internally answered for me. They did this so they could push through my loan. It should be noted that I had responded to the original email within 4 hours. The next day I received a welcome letter from Progressive for my new policy. I sent an email immediately for them to cancel as I never authorized this. NO RESPONSE. Instead I had to contact Progressive and cancel it myself. I get that homes are hand built with bidding contractors, but the amount of things on my punch list made me very uncomfortable. What was hiding behind the finishing that would become a major headache in the future? I had a home inspector come in prior to my New Home Orientation and they found several items of concern. Then when I did a walk through there was even more items that raised a lot of red flags about the actual quality of the build. On top of that, during the home orientation I was told some incredibly bizarre things which again made me question the quality of the build. I appreciate that the gentleman was being honest because I believe he saved me the headache of future issues. Examples of things I was told by a Lennar representative: * After close seal everything - grout, driveway, front porch, and garage slab. THIS IS A NEW HOME, WHY DO I HAVE TO FINISH YOUR JOB LENNAR? When I questioned the grout I was told, “it’s an easy and cheap thing to do.” I then asked if that’s the case why don’t they do it. His response, “Imagine how many houses we build nationwide. If we did that for every house, it would really add up.” WHAT OTHER CORNERS ARE THEY CUTTING? * Regarding the laminate flooring that was used on the first level, kitchen, powder room, and living room - “If you own a mop and bucket, throw it away. You can’t get this floor wet. It will cause damage.” I asked if I could use a steam mop or a wet jet and was told no. “Just spot clean it.” WHY WAS THIS USED IN AREAS OF THE HOUSE THAT ARE AROUND WATER? * In regards to the cheap carpet that was already snagging and had strains hanging out during the install, “most people move in and replace this. It’s just there to start you off.” AGAIN, WHAT OTHER SUBPAR MATERIALS DID THEY USE THAT I CANNOT SEE? There were other things found like nail pops, tear in the roofing sheet on the porch overhang, chipping concrete in the garage, rusty sewage cover in the garage, no GFCI outlet in powder room or kitchen, could feel every nail tack in carpet, installed broken roof shingles, did not seal all windows, dip in subfloor, outlet plates not flush against walls. Honestly there’s more, but you get the point. When I decided to back out of the sale, their desperation was very obvious. I was accidentally forwarded an email that said the following, “She has to live somewhere and rents are going up.” Yeah rent is going up, but I would rather continue to pay rent then be in over my head in a poorly constructed home I own. They did come back with a generous offer, but there was nothing they could do to save the situation. I knew it was a long shot, did ask for my deposit back. I should note that the incentives they offered was more than 4x my initial deposit. They refused to return the deposit, which was fine, BUT then when they sent me the official cancellation document to sign they had included the following language, “Buyer further agrees not to, directly or indirectly, disparage Seller in any manner or fashion and Seller shall be entitled to injunctive relief to prevent the same.” Lennar relisted the house for $30k more than my original selling price. Weeks went by and no letter. I even received an email from my loan officer asking what was going on as she had not received official notice that my sale was canceled. I followed up twice and finally received it only after the house was pending. I’ll let you form your own opinion on what really happened there.

I have had numerous problems with my Lennar house built in 2018. It almost burned down due to faulty wiring shorting out, concrete repairs don't match, unpainted repairs, and now they won't replace 6 cracked tiles despite replacing almost 40 tiles for a neighbor. I do not recommend buying a house from Lennar.

Terrible experience with lennar home and Lennar Mortgage in Oregon and Washington area, first they can’t provide firm closing date which leads to the mortgage rates rose from 5.375% to 6.125%, since lennar preferred lender can’t provide reasonable rate, we switched to US bank loan, unfortunately it fell through. Lennar Mortgage sent my conditional approval letter to lennar home in 8 days after I locked the rates with them, but two days after we unlocked with US bank which made our earnest money non refundable, to me, this is a trap, I want to back out of the deal since my US bank loan application fell through, lennar region manager told us earnest money refund is not an option, we negotiated to have price reduction since the rate rise due to lennar home can’t provide us a firm closing date, the answer from them is no and sent us a termination letter which shows earnest money all goes to seller, it’s really unfair even with our loan application fell through, and region manager does not care if they lose our business, I was just wondering which is more important to lennar, lose one customer or take my working hard money then make me to against and avoid Lennar for ever?

Horrible quality. Dishonest people. We were told our home would come with radiant barrier, we even signed the features form to have it. They didn't install it. They said it was because "product want available" Everyone needs to stay as far away from Lennar as possible.