LennarReviews of lennar.com

Lennar is the worse builder ever!!! I have not been in this house 2 years yet and I've had more things go wrong than I care to count. My closet shelf has fallen completely out of the wall scratching up my wall and the inside of the door. I've called the person who installed it multiple times, and he hasn't answered, returned my call, or my text. I've had a piece of my flooring to tear, the siding at the top of the house came undone, not to mention the things they didn't fix prior to my final inspection. I pay too much for a house to have had this many problems and I've only been there 16 months. I also had paint on my wall that should not have been there, and I sent the picture in so they could come and fix it, and they told me they have me a free gallon of paint and I could paint it myself. Then I get dumb notices about parking on the street at night. There are no school buses or garbage trucks running at night, so please leave me alone!!!! They are building houses too fast and the quality of work is absolutely horrible. I regret ever buying a home with Lennar!!

I initially loved my home with Lennar and the whole process of buying with Lennar. However, the experience since buying my home when issues have come up, the experience has been quite disappointing. We've been dealing with a roof leak and after talking with quite a few people within my community, they've all been experiencing the same issue with their homes and have felt like they've had to really fight with Lennar to get help fixing the leak. One person I spoke with said Lennar has been out 3 times to fix the issue over the last couple of years and were dealing with the same leak again the last couple of weeks with all of the rain. Last year, we had quite an extensive leak and was told it was due to ice damage in the gutters and they did not check the roof to ensure there was no other issue. We got the issue fixed and this year the leak happened again, but this time it was coming from the roof. When the issue happened, I submitted a request through Lennar because with the house only being a couple of years old, it makes no sense that we'd have a roof leak that just happened out of nowhere. When I got a call from the Lennar representative in my area (a week after the request was submitted, while it was continuing to rain and damage my home), the rep, Nate, was quite rude and began the phone call by telling me he was not happy with my request and stated that this was diagnosed last year as ice damage to gutters, that I'm out of warranty, and clearly didn't fix the issue. Not once did he ask me if I fixed it, which I did, but told me I clearly didn't because the photos I submitted were the same. Nate told me he could see the photos from the visit last year showing the gutter damage and when I asked if he could send them to me he told me probably not, that it would be "too difficult". This call was on 2/15/24 and it is now 2/21/24, he never sent the photos like I had asked and I don't understand why I am not able to view the photos from the visit last year. I would love to verify that it is my house and at this point, have confirmation I wasn't being lied to. After a lot of pushback on my end, Nate said he would send a roofer out to look, but they were dealing with a lot of leaks, so it would be a few days and likely wouldn't be covered by Lennar. He said if it was a roofing issue it could have likely been from when the home was built and if a plumber and roofer weren't coordinated the way it should have been. If that's the case, why wouldn't Lennar fix it then? I ended up having my own roofer come out on 2/17/24 and they found there was a piece of flashing missing entirely to direct the water into the gutters. They showed me that there is no residue that it was placed there in the first place, then showed me where the piece was at on the neighboring homes. So, when it has been raining, the water has been going under the shingles and into my home. It was discovered that this issue has been progressing for the almost 3 years my home has been built. Now I am spending nearly $5,000 to fix the interior and exterior damage due to this issue. I understand that typically interior is homeowner responsibility, but to hear that this is definitely something that has built up over the last three years due to a piece of the roof that wasn't there in the first place is very disheartening, especially after the representative that called me was quite rude and dismissive of my issue since I am out of warranty. I still would love to see the photos from last years visit and can't understand why they won't send them to me? I'd be willing to make a change to my review if I felt Lennar was willing to make it right, but to be told I'm out of warranty and out of luck, even though I've had a roofer tell me I should have never dealt with this in the first place and this wasn't right from the get go is quite frustrating.

Lennar-LenNOT is not a good builder. Big but not better. Bullies!!!! Not gonna build home well, not gonna build quality, not gonna be on time, not gonna be nice, not gonna make warranty follow up easy. Do NOT build with LenNOT.

My wife and I recently closed on a property with Lennar at Sundance Greens, Lennar. My sister also worked closely with us on closing the house next door simultaneously. Which was an absolutely requirement. Making this buy very complicating, as we all had different needs and expectations. We as a family decided this would be an all or nothing deal. This was a very complicated purchase that had multiple needs, loan types, loan structures, requiring very many moving / complicated parts, and ever changing situations to accomplish. Peter McGee, the new home consultant for Lennar, went above and beyond to meet all expectations. He accomendated multiple last minute meetings, and stayed connected with lenders, builder, warranty, underwriting, and so much more. He naviatived the sell and coordination of 2 homes. Accomplishing this task with not only Lennar’s team but navigated language barrier and multiple inputs, unwavering requirements, expectations, and changes from no less the 10 people involved in decisions making from the buyer’s side. Peter is professional and absolutely a pleasure to work with. Cody Lazarre, and Judith DeLanie on the financial side, worked through complicated financial needs to make sure this multi buy purchase could happen simultaneously. They often worked late hours and through weekends off to accomplished these task. They were quick to respond and anticipated upcoming needs, troubleshooting issue before the arrived. They maintained a level of communication and professionalism that should be envied by its professional community. You expect professionalism and good customer service when making a purchase like this. But Peter McGee, Cody Lazarre, and Judith DeLanie are true professional who meets and exceeds all expectations in the new build community. Going above and beyond what would have already been exceptional ratings, these individuals far exceeds the standards and expectations. It was our pleasure to do business with you. Lennar are will be my recommendation for all homebuyers in the market for a new build. I can not rave enough about my family multi purchase in the Lennar community. Thank you Peter, Cody, Judith

Basically a house of cards builder. Everything looks quality from a 100 foot view. The more you look and explore the quality of the build the more issues you’ll find and truly see how cheap their build quality is. When you can be the basement and hear someone fart on the 2 or 3rd floor that’s an issue.

At no time prior to purchase did the builder fully disclose that I was sold a house on a plot of land on which almost half of the backyard was actually a public easement on which no “structural improvements” could be made. This I discovered only after applying to the HOA, requesting and being refused permission to do landscaping. The survey presented, not reviewed, at closing gives no details about the land restrictions. Who would knowingly buy land just to maintain and pay the taxes without the freedom to use and enjoy as ordinarily expected? Over two months since bringing the matter to top level management, Lennar has yet to take responsibility for non-disclosure about the nature, the extent and limitations regarding the property prior to purchase. For me, as for most people, a home purchase is a long term investment. The cost here was higher than worth, including the opportunity cost to secure a different, more suitable home. The company has displayed an absolute appalling lack of integrity, unfair and reprehensible business conduct.

My experience with Lennar has been less than perfect by far. We chose our home style based off the model home that was available. The exterior of the home is not similar at all - the items in the home have changed and the few small adjustments that we asked for were all shut down (after getting confirmation from staff that it shouldn't be a problem to do). At this point we may spend just as much money to modify the home to what our expectation was as we would if we walk away from our earnest money. Lighting fixtures have changed, The advertised tankless hot water heater is a stand alone 50 gallon hot water heater. The rough in in the dining room shown in the model is not present in our home. Appointments made have been missed by Lennar staff with no follow up, no apology, no explanation of why a scheduled time was not held - makes me think that maybe we can't go back into the model incase we notice other changes. Although the building process is pretty cookie cutter, the customer service behind it all has been less than perfect. We asked to be able to insulate the garage prior to the sheetrock being hung and was told that should be no issue. With no follow up, I reached out weeks later and found that cannot happen. We also made a decision to finish our basement as a part of the build process within 48 hours of our contract signing while the home had no framing started and were told this could be done so long as we made a decision quickly. I learned that 48 hours was not quick enough. As soon as I consulted with financing after receiving the $ amount to complete this we were told we no longer can do that. End of story, Lennar is in business to build and move forward to the next home, there is little care behind the customers wants/needs. Also, with our home being on the Lower median rate of the development at $460,000 it has been stated more than once that "it costs money" making us feel less than honored to be a part of the developement. For example, Lennar financing offers a float rate - but it was not offered to us. When I inquired on why it was not offered to us, the response from finance and finance's manager both stated "it costs money" I have money and would have likely opted into this with the wild interest rates, but had no idea it existed. This was while dealing with my second finance staff member as the first one was terrible in organization and communication. The homes look great as a finished product, just be careful and document EVERYTHING. If your experience of signing documents is like ours, online with no staff assistance or explanation of signing, you will likely sign into changes that you may not catch in the document signing process.

Bad experience with Lennar Homes I purchased my home in November 2020. I've had several issues with lennar including flooring, roofing and hvac system. TC backer construction has been to my home 4 times to fix the same leake in my roof. The contractor informed me that Lennar Homes uses cheap materials on their homes. My ceiling is still leaking til this day. I'm in the process of obtaining lawyer to see what if anything can we done. I want Lennar Homes and TC Backer construction exposed for their dishonesty, lack of concern on how they treat their customers.