Lemon Law GroupOur firm was started by attorneys who used to represent the auto manufacturer since the 1990’s so we have intimate knowledge of how the auto manufacturers will assess your claim and we know how to maximize any possible settlement for you. Our team of lawyers has successfully handled thousands Lemon Law cases and even if your car is not covered under your states Lemon Law, we will help you find the best legal solution to your automobile problem.
Lemon Law Group (lemonlawgrouppartners.com) has 717 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Legal Service Providers · Clearwater, Florida
Excellent
Legal Service Providers · Boca Raton, Florida
Excellent
Legal Service Providers · Valrico, Florida
Excellent
Legal Service Providers · Miami, Florida
Excellent
717 approved reviews, newest moderated first
Manuel Y.
Hi I m sending a positive feedback because I am very happy with the results and the effort for the lemon law group and I am very satisfied thank you very much.
Response from Lemon Law GroupMar 11, 2019
Manuel, thank you for taking the time to write a review for Lemon Law Group Partners. We like hearing about your positive experience with our firm.
Michael
Very professional and hands on in every case they take. I’d recommend their services , very responsive and upfront law firm.
Response from Lemon Law GroupMar 5, 2019
Michael thank you for taking the time to write a review for Lemon Law Group Partners. We like hearing about your positive experience with our firm. We are glad we could help!
Hector G.
The worst customer service I have ever had. Maritza and Rachel Cichowic treated me as if I were a nuisance instead of a customer that is paying for a service. I will never recommend this firm to anyone that I care about. Lack of communication was also major issue due to emails being responded to a week after I sent them. They only started to communicate and act like they cared after I spoke to Steve from the customer service department. Esther was the only helpful and nice person I spoke with in your office.
Response from Lemon Law GroupMar 16, 2019
Hector thank you for leaving a review. We take feedback very seriously, that is why we read and personally reply to all client feedback whenever possible. We want you to know that your experience and opinion as a client is truly important to us. However, two of your comments we would like to accurately address for clarification: 1) The gathering of the vehicles sales and service information is the responsibility of the vehicle owner. We have no access to that information and these documents were absolutely essential in order for us to negotiate and finalize a settlement that you were happy with and agreed to. 2) The manufacturer paid our fees, not you, so we are surprised to see your statement that you were obligated to pay us anything. In closing, we apologize that you felt that you were treated rudely and that you did not receive the level of communication you expected. We work hard daily to give a 5-Star client experience and we will use your comments to improve our communication process and client satisfaction going forward.
Hassan F.
Smooth and efficient. Couldn’t have asked for more. Kept me in the loop throughout the process. Will use again if I ever need too. The entire staff was professional.
Response from Lemon Law GroupMar 1, 2019
Thank you so much for the kind review Hassan. We try to make the process as smooth as possible and communicate with our clients along the way. We are happy to hear we hit the mark for you!
C. M.
My experience was great throughout the whole process in which Lemon Law Group Partners handled my claim. It started by prompt communication with a phone call after submitting initial contact online. It was very easy to communicate with each person involved during the processing of my claim. I would hope to not need their services again but if I do I know who I will be contacting.
Response from Lemon Law GroupMar 1, 2019
We love getting reviews from our clients! We appreciate you taking the time to write and post a review for Lemon Law Group Partners. We hope you don't need our services again either but if you do just let us know!
Devin C.
Very knowledgeable people. The communication was challenging at time. Lack of emails and phone calls. But once it was settled everything was all set. Good company to work with.
Response from Lemon Law GroupMar 1, 2019
Thank you for the honest review Devin. We have been working on ways to improve our communication to clients. But we are happy that it worked out in the end for your case.
Dingo Properties L.
The description of 3 stars on this survey sight is very accurate. "average-acceptable but with some friction" Randy Dunbar was awesome. He took the initiative to make phone calls on my behalf that actually got the result I was looking for. However, prior to that, which was over 7 months, I heard little or nothing for weeks at a time. I would email or leave messages with no new information or only that "we're waiting for the manufacturer." Lemon Law firm requires that the client calls the dealership to get records, or request payoff amounts from the bank, obtain sales contracts, and wouldn't contact the service manager for an interview to help my case. So if you need help with a lemon, just know you're going to be doing all the legal prep work and it is going to take a while. I suggest you ask for Randy to handle your case from the start.
Response from Lemon Law GroupMar 1, 2019
Thank you for your patience. Sometimes the process can take longer than we'd like but we are happy you stuck with it and that Randy was able to help you out! We are also working on ways to improve and streamline client communicatons.
Gwen S.
The Lemon Law Group is by far a hardworking group. From my first call for help they treated me as a priority. They answered and responded to my emails and calls in a timely manner. Thank you Randy for making things happen and for your outstanding professional customer first service.
Response from Lemon Law GroupMar 1, 2019
We love getting reviews from our clients! Gwen, we appreciate you taking the time to write and post a review for Lemon Law Group Partners. Our team reads every review and we work hard every day to provide a 5 Star experience to all our valued clients.