Lemon Law GroupReviews of lemonlawgrouppartners.com

I knew that this was not going to be a quick experience, but I was not prepared for it to take as long as it did. I started on July 24, 2024. I received my settlement payment on October 3, 2025. In the end, they did get me a reasonable settlement. I have two main concerns with my experience with Lemon Law Group Partners. The first concern I had with my experience was the lack of communication, or communication follow through. I had a total of SEVEN case managers, and it seemed like none of them shared any of my case information with the next one. I had to resend my case information to them a minimum of seven times. Each time I got a new case manager I had to give a recap of what had happened previously. I was keeping records and a running case file on my own so that gaps were not missed due to the lack of communication. This was the most frustrating part of my experience with them. To be clear, I was not expecting daily or weekly updates. However, I was expecting that they would keep proper documentation and a continuum of the process with each hand off. The last two case managers, Joshua and Stacey, were by far the most helpful. The second concern that I had was a seemingly nontransparent view into how the attorney's fee would be paid. During the initial agreement signing I was lead to believe that the manufacturer would pay my attorney fees. They did, kind of. The attorney fees are "inclusive" in the settlement that they negotiate for you. This means that you will be presented with an offer of x, but the money you will receive in hand is x minus the attorney fees. This was not made clear in the beginning of the process. Overall, if I were to go through this again I would have dealt with the manufacturer on my own. I had negotiated a larger settlement prior to obtaining legal assistance. I would have dropped the attorney, but the contract that you sign says that you cannot negotiate your own settlement, and if you do you still have to pay them. The settlement I negotiated prior to obtaining legal representation was two or three thousand more than the inclusive settlement offered. I ended up losing at least $5,000 by going with this group. Hindsight is 20/20.

I contacted this firm today about representation during my arbitration hearing on August 9 against FCA US, LLC. After I submitted my online request someone called me back within about 20 minutes which was excellent. However, after hearing that I had already started the arbitration process and had a hearing date set already they told me that they wouldn't be able to help me unless I was unsatisfied with my arbitration decision and wanted to go to small claims court. I asked if they knew of any law firms that would represent someone who had already begun the arbitration process and the individual I spoke to said no. At this point I have spoken to 25 different law firms and they all say the same thing, "we can't help until you're headed to court." I don't know why this may be but my assumption is that if you are a responsible vehicle owner who knows their rights and starts arbitration without them they lose their ability to negotiate their fee being paid by the manufacturer instead of the consumer. TLDR; Contact them before you start arbitration or you won't be able to be represented by them.

After trying for a year to have my vehicle fixed a coworker gave me the law firm's information. I contacted the office and was assisted in a quick manner in getting my vehicle not only serviced (even the a small issue continues) but compensation for it even though they took their fee off my settlement which I wasn't happy about. ****Update****I took my car in again due to my dissatisfaction with the dealer - and finally the situation was better no disregard to the Lemon Law Group. **In the end it's a happy resolve. Thank you Randy from Lemon Law Group!*

Good experience throughout entire time and excellent costumer service

I never actually spoke to the lawyer during this process. It felt rushed and that a settlement was their main goal instead of actually going to litigation and fighting for me. The case manager I had was great but I still don’t feel that this outfit truly even tried that hard to have earned 40% of the settlement they got me. Results were slow and I had to reach out multiple times to find out what was going on. Still waiting on settlement check was told it would be a week it’s been 3 and I have not heard from them.

The description of 3 stars on this survey sight is very accurate. "average-acceptable but with some friction" Randy Dunbar was awesome. He took the initiative to make phone calls on my behalf that actually got the result I was looking for. However, prior to that, which was over 7 months, I heard little or nothing for weeks at a time. I would email or leave messages with no new information or only that "we're waiting for the manufacturer." Lemon Law firm requires that the client calls the dealership to get records, or request payoff amounts from the bank, obtain sales contracts, and wouldn't contact the service manager for an interview to help my case. So if you need help with a lemon, just know you're going to be doing all the legal prep work and it is going to take a while. I suggest you ask for Randy to handle your case from the start.

Overall things were ok, its hard to comminicate from across the coast with tine difference. My main contact person was effecient but not very personable. I almost felt as if I was bothering by asking questions or counsel on the situation. At the end of the day everything got solved and I can move on with my life.

Settle with Ford for $6000 pay out but half of that was lawyer fees so really I got 3000.00 for all the issues I had with my truck. Lawyers didn't respond with good advice. If I took my case to trail the lawyer rates went threw the roof. If I was to lose I be broke paying the lawyer fees for ever and day. Make you almost has to accept the settlement.