Lemon Law GroupReviews of lemonlawgrouppartners.com

I am writing to provide an account of our recent experience with a 2024 Lincoln vehicle purchase, which encountered several electronic and other operational issues from the outset. Despite our repeated efforts to resolve these concerns with the local dealership and Lincoln's customer concierge service, our vehicle spent more time in the repair shop during its first 6 months than it was in our possession. This lack of resolution led us to engage legal assistance from the Lemon Law Group. Initially, I was uncertain about the likelihood of a successful outcome, particularly as progress appeared slow and communication from the Lemon Law Group was less frequent than I had hoped. Nevertheless, I understood that the legal process often involves extensive negotiation and patience, especially when dealing with manufacturers. After nearly a year of negotiations, I am pleased to report that Lincoln has presented a settlement offer that is favorable to us. This resolution marks the beginning of our transition away from the complications associated with this vehicle. Throughout this process, I had interactions with numerous individuals, but I would like to specifically acknowledge Randy Dunbar. Randy consistently upheld a professional demeanor, demonstrating both sincerity and sensitivity. Even during challenging discussions, he remained courteous and attentive to our concerns. For individuals in similar situations, I recommend considering the services of the Lemon Law Group. While the legal landscape can pose substantial challenges that may favor manufacturers, perseverance and patience are key. I am grateful that we maintained our resolve through this process. Thank you for your attention to this matter, and I hope sharing my experience offers insight to others considering similar action.

This process took approximately 8 months total. Randy Dunbar was an absolute joy to work with. He was communicative, pro-active and professional. Once the manufacturer made an offer my case was passed to someone else named Leo. Leo was never rude but did not provide the same level of customer service. If he had been a little more communicative I would have given 5 stars. This firm delivered what they were hired to do and I received more money than I ever expected. Thank you Randy and Team!

I retained Lemon Law Group following a failed attempt to "do it the nice way" and ask the manufacturer of my Plug-in Hybrid to replace or repurchase my car. I had bought it new, and two months later, it suffered what they called a "thermal event" in the DC-DC converter. This caused extensive thermal damage to the rear seat, ducting, wiring harnesses, etc - said another way, it caught fire or came very close to it. Following the repair, the vehicle had a persistent burning smell remaining in it, and I simply did not trust it to not burn my house down, but the manufacturer was insistent that they had repaired it and refused to repurchase or replace it. Lemon Law Group won my claim with a satisfactory result, but it took a little over two years. It's hard to say how much of that is on the manufacturer purposefully drawing it out, how much of it is on COVID-related delays in the courts, and how much of it is on Lemon Law Group. My attorney and his assistant were very knowledgeable and pleasant to deal with, even though the process was slow. The re-acquisition coordinator was much less pleasant - I had to reiterate the same things to him repeatedly, and he seemed very disinterested through the process. I believe it was a mistake on his part which held up the buyback for about 3 months and would have left the settlement short by one payment, about $580, so be certain to square their numbers against your own. Notwithstanding the rough experience during re-acquisition, I'll still rate LLG highly due to my attorney's excellence and the very satisfactory results against an uncooperative manufacturer.

Initial Review was 1 star: So far, I regret hiring this law firm. My brand new Hyundai Kona was at the dealership for over 90 days waiting on a drive shaft repair. I filed a lemon law case against the car manufacturer on my own, but they were dragging it out. Out of frustration, I decided to hire this lemon law firm. During our first conversation, I was told that the manufacturers is required by law to pay all attorneys fees, so I decided why not, what can go wrong? A letter was sent to Hyundai letting them know I retained a lawyer. A couple days letter I received a call directly from Hyundai stating they were agreeing to buy my car back. Instead of dealing with them directly, I decided to inform them that they should have received a letter from my attorney. Long story short... we are in the process of negotiating, and based on the "final offer" from Hyundai, I am not even recouping my cash out because they are deducting 1/2 the attorneys fees. On a cash and keep they offered 8K, but the law firm keeps 3K, netting me only 5K, which is not even the 20%, or &6,400 I was told would be the minimum that I would receive if I kept the car. No where did my case manager inform me that they would take attorneys fees out of my offer, and I have the emails to prove it. And per another review, it is correct.. when you call the firm you can never speak to a person as they are never available. I feel like I am backed into a corner. I do not believe they are working on my behalf. I am actually losing money by retaining this firm because of the fees they are taking out of my offers. Also, I was told if this goes to arbitration, and I do not settle now, that my only offer will be a repurchase. I do not even know if this is true or if they are trying to get me to settle quickly. Addendum: Final review 4 star. Although things started out poorly, I need to update my review. Since I had already started the lemon law process with Hyundai on my own, the law firm was willing to reduce their fee since I had done the preliminary work. In the end, I decided on a cash settlement from Hyundai and kept the vehicle. After discussing my concerns and frustration with my arbitrator, things worked out positively. While she agreed that emailing is not always the best way to communicate with customers, she did state that was the company policy. I would use them again if needed, but hopefully this is my one and only lemon law case.

was a struggle to understand the process at the beginning, but as time move on everything fell into place for the good. Legal representation was great.

Lemon Law's group are very caring and try to do for their clients. Maria is very sweet. The only thing I wish would have gotten to talk more with my Lawyer. If you need a Lawyer that deals with Lemon vehicles, Lemon Law's Attorneys are who you need. They are a great team that worked on my case. Thank you to each of my team. You are amazing. They took away my headaches.

The issue with Cadillac was finalized but took too long. The law group was diligent in trying to resolve the issue but had difficulty getting any feedback from Cadillac/GMC corporation. The problems with our car still exist but Cadillac states they are within "acceptable parameters" for the car and given this position there is little more to be done..

I feel like they did a good job getting my settlement. I didn't get what I asked for but better than excepted.