Le Labo FragrancesReviews of lelabofragrances.com

I have worn the Le Labo fragrances for over 15 years and I must admit that I am deeply disappointed with the quality in recent years. Performance wise, the new formulations are much tuned down. The original formula used to be very long lasting. For example Santal 33 would last over 24 hours and I had a compliment almost every time I wore it. A lot of friends and family went out and bought it. The new formulation makes itself noticeable in the first few minutes and doesn’t even last an hour ! When I complained to customer services, I was told that maybe I have gotten used to the fragrance and so perhaps have a break - naively I bought a different fragrance - this time Fleur D’Orange and it behaved the same ! I was encouraged to try ‘Another 13’ as it’s a molecular scent and is to be used directly on the skin - however, the scent in this case also only lasted a few minuted if that. Interestingly, the sample I got in store lasted a lot longer. Given the price of the products and the image it portrays, it’s day light robbery! Le Labo is definitely not the brand it started out as. I feel let down and disappointed. The company has confirmed that the formulations have not been changed. Perhaps the company is now not using the same premium raw materials it used to.

Don’t even try wasting your money, you are better off buying some cheap perfumes, This is so bad, I bought lelabo another 13, it smells beautiful but doesn’t last long, complained and they replaced it for me, the replacement is worse, I can’t even smell it on my body at all, this is a rubbish brand relying on marketing.

This experience was so bad I felt compelled to warn others. I purchased Another 13 from Le Labo in Heathrow, expecting something unique and luxurious based on the price and hype. What I got instead was a bland, forgettable scent that fades within minutes. Honestly, it smells like expensive water, there is zero depth, zero projection, and zero staying power. You’re essentially paying for a label on a generic bottle. To make matters worse, the customer service was appalling. I reached out for help, hoping maybe I had a faulty bottle, no response for long time, had to chase couple of times to come back to me. When they finally replied, the tone was dismissive and unhelpful. No offer to make things right, just a robotic response that felt like they couldn’t care less. Le Labo sells you an image of artisanal craftsmanship and exclusivity, but the reality is overpriced mediocrity and arrogant service. Don’t fall for the hype. There are countless niche brands offering far better quality for half the price and with actual customer support. Avoid at all costs. Total waste of money.

I really liked the Eucalyptus 20 scent and bought a 100ml bottle. What a disappointment. It barely lasts a couple of hours on skin and completely gone without a trace after 4. I waited over a week (they recommend 3 days) before starting to use it and used samples in the meantime, so it's not a batch issue. For eau de parfum to last a measly 2-3 hrs???? at that price?? All my other perfume lasts most of the day and some can still be smelled on clothes after a wash, not this.I even asked other people to confirm that it wasn't just me being desensitised to scent I'm wearing but they confirmed what I thought. If a perfume lasts only a couple hours , someone is cutting corners and using cheap ingredients basically mugging the customers off. Never again

I recently bought a candle in Soho, as a gift I was bringing overseas to a friend. once opened, the label was misplaced and the glass ruined. I contacted customer service to be told that "imperfect is beautiful" is their mantra, Wabi Sabi, and that I could return the candle. After pointing out that the candle had travelled with me to Milan and was not going to come back, I also mentioned that I would have expected some form of refund/discount. I didn't even get a reply .... Considering these candles are not cheap, the minimum would be a proper follow up. It was so embarrassing to have my friend, the recipient of the gift, notice that the personalised label had been put on carelessly, and that the rim of the glass was faulty....

Un flacon à 295€ acheté sur un stand dans un grand magasin dont le diffuseur dysfonctionne ce qui occasionne des traces sur les vêtements. Après un échange avec le service client, je reçois un message m'indiquant qu'ils ne feront rien car j'ai acheté mes parfums à un revendeur ce qui est faux puisqu'il s'agit d'un stand Le Labo avec vendeurs de la marque. Pour des produits de cette gamme, cette attitude est inadmissible. Je déconseille

I first purchased Another 13 two years ago and absolutely loved the fragrance. Like the previous reviewer, I’d receive compliments frequently. The smell was fresh but with warmth and depth and it literally lasted for days. I noticed that it was quite an oily perfume. Fast forward to December 2024 and I went to Selfridges for a refill. The scent was completely different, it smells of cheap perfume and lasts minutes. left it a couple of months to see whether it changed, nothing did. I thought I’d got a bad batch and ordered a new bottle from le labo directly. Unfortunately, this is exactly the same as the refill. I’m so disappointed and can’t understand why it wasn’t stated in the product description that’s it’s a new formula as it clearly is. I’ve emailed le labo and requested a refund. I won’t be buying again and now need to find a different scent which I love as much as the original Another 13.

Sadly agree with other reviewers: this is a 'first-impressions-only' perfume brand. I tried several scents - all of them vanished in no time.