Le Labo FragrancesReviews of lelabofragrances.com

Le Labo's Customer Service Team proves of consistently high caliber. Juan in particular is extraordinarily courteous, spirited, and resourceful. He has ensured any of my concerns or difficulties are speedily remedied. As a company representative, Juan proves an elevating credit to the Le Labo brand. Similarly, Paola proves immensely kind, as well as expedient, in responding to my requests and in her eagerness to assist with any customer concerns. Each of my interactions with Le Labo's Customer Service Team seems to exemplify the company's innate desire to ensure a positive and bespoke customer experience.

Service client exceptionnel!

I love the fragrance company. I bought an item and it got damaged and they replaced it for free. I recommend the scents out the country. Thank you Le Labo for your amazing service.

Really unhelpful staff

Customer service is so poor considering the amount you pay for the perfumes. They do not respond to emails and postal service used is the cheapest option even though it is a premium brand.

I was captivated by Another 13 scent. A friend gave me a sample which was very lovely and the scent stayed nicely for a long time. For my birthday I treated my self to a little bottle for £70! They made it on the spot and advised me to start using it only after a week to let the alcohol wear out. I went on holidays and opened it only 2 weeks later. Still today after over a month all I can smell is alcohol and very little of a pungent fragrance that has nothing to do with ANOTHER 13. And it doesn't stay, thankfully in this case. They should revise the doses and or if they want to keep the fancy made on the spot mode, they need to make sure that people are properly trained and not just feeling entitled not to care because it's a temporary job which they'll soon leave. I feel furios and robbed.

As a 15+ year fragrance collector, I'm extremely disappointed. My Santal 33 turned after minimal use - harsh alcohol overpowers the fragrance notes. This has never happened with any perfume in my collection. At ~$300, I expected better. Le Labo deflected me to the retailer (Skins Cosmetics), who had already told me to contact Le Labo. Classic runaround - nobody takes responsibility. The bottle is nearly full because it's unwearable. For this price, you'd expect a brand to stand behind defective products. Instead, you get passed back and forth with no resolution. Save your money for brands that actually back their products and value customers. Very disappointing from a "premium" fragrance house.

I’m deeply disappointed. I used to love this perfume — its performance and projection from 2018–2023 were outstanding. But the new bottles are completely different: weak, watery, and barely detectable. I tested three bottles (Qatar Duty Free, replacement, and one from London – batch C15). All performed the same — poor projection, no longevity. Le Labo clearly changed the formula or compromised quality. At $280, it’s not worth even $20 now. Avoid until they bring back the original formula.