Le Labo FragrancesReviews of lelabofragrances.com

Received a broken sample from the discovery set and have been waiting over 2 weeks for a response from the emails I have sent. I am surprised that they didn't seem to take customer service more serious as I was purchasing the samples to eventually get a full size. Makes me not want to purchase online. UPDATE - Rep got back to me and fixed the issue promptly. I am satisfied with my communication with the company and look forward to purchasing in the future

I had an issue with my online order, where I received my items damaged. I contacted customer service and they were able to resolve the issue for me quickly.

I had to remove one star because it took their concierge so long to respond to me initially. I ordered their discovery kit hoping that all of their fragrances might smell as awesome as Another 13 does. It took forever to ship. The issuing of the tracking number days before actually shipping the product is a bad call. Once it finally shipped, it got lost somewhere but finally arrived. They let me keep it and issued a full refund. That's what I would have done. I'm surprised at the bad reviews here because I found the "concierge" to be pleasant. I am however, a bit fearful of purchasing a full bottle considering my previous experience.

3 Échantillons commandés le 02 février avec envoi par Colissimo. Ma commande est bloquée depuis le 5 février et aucune progression depuis. J'ai contacté le service client Le Labo car il doit entreprendre la démarche de contacter La Poste car le colis n’a toujours pas bougé depuis plus de 7 jours ouvrés, ce qui constitue un retard anormal. Il doit mener une enquête officielle auprès de La Poste et de me tenir informée. Mais le service client ne me répond pas. Si le colis est déclaré perdu, je demande un renvoi ou un remboursement intégral. Mise à jour : Le service client a remédié au problème après plusieurs mails et l'avis. À noter que les produits sont de qualité. Merci.

Have previously ordered Le Labo from John Lewis stores in the UK and have liked the products very much. This time I ordered from Le Labo direct for my husband's Christmas present. Received yesterday - completely wrong items sent. I reached out by email to politely request they send what I ordered but auto response said I would have to to wait for their 'concierge' service between 24-48 hours. That's completely unacceptable - they have my money and I have a useless bag of toiletries. Now, due to poor customer service, no guarantee whatsoever the gift will arrive on time. Once again I wish I'd read TP reports beforehand. Update - le Labo responded and have I understand now sent me the correct items so I have altered my rating above. Thank you