ReenieBQueen
Very poor communication
I used Apple Pay and got more communication from them than I did from Leesa! I ordered on 7/4 and on 7/9 I finally called customer service and was texted a link to check tracking. Apple’s tracking notifications were more accurate. The next email I got from Leesa was how to care for the mattress after it was delivered. The white glove delivery was marginal. Leesa website says that once the product is received by Ryder that I’d get an invitation to schedule delivery. Wrong! I got a text from an unknown company indicating they had a delivery and had to look up their phone number to figure out who it was. It looked like just another creepy scammer ready to deliver a quote I’d never asked for. The delivery was purely transactional and hurried. Instead of waiting for his partner to come in and help the guy decided to carry out the old queen mattress by himself so he whacked the ceiling fan and then almost knocked a picture off the wall. Fortunately I was able to catch it before it hit the floor. It was just careless as the room and hall have plenty of room to maneuver around. We like the products and I recommend them, but with a big yellow caution flag