Le CreusetReviews of lecreuset.com

I bought my beautiful LE Creuset top of the line pans most expensive and thought they would honor the warranty since one pan top had a defect and was not chipped you could see it was just not sprayed right or the enamel did not stick correctly. I was told it would be covered on the phone.Of course after I submitted and asked for a reconsideration they denied it. I found this defect less than a year after I bought them for my home was still being finished and I wanted to save them for the new home. I should have checked them yes and turned into Williams Sonoma but with the quality of having the pans before and no issues with my ex spouse who took them I was not worried. Be worried for the warranty is worthless they stand by nothing from my experience. You can clearly see in my photo that the finish is bad and it is not a chip. I wish I could attach the photo on here. The person on the other end that responded was kind of rude I felt when I asked to have it reviewed again. I never had this issue ever on any of my items with Le Creuset and have spent over $5000.00 with plates ect in the past. I have lost faith in this company that use to stand by there products. Now I had to send my information on the complaint to them in order to keep this review up. I had one lid that was bad in all my experience when I unpacked the brand new box. I have plates all the accessories all matching for my kitchen.

Awful Customer Service. Just absolutely horrendous now, I don't know whats happened to them because they used to be helpful. Now they will come up with any excuse not to help or stand by their products. Lost so much money on a return recently in fees they charged me that I will never buy anything again.

This entire process has been completely unacceptable and unprofessional on the part of Le Creuset. I am extremely disappointed in the utter lack of customer service. I placed an order for a paella pan on 7/27/2025 (09959625). I received your crepe pan TWICE!! The order was processed incorrectly twice!! The first time I received the crepe pan, I was told that I could not receive the paella pan until I returned that crepe pan. I returned that crepe pan and had to inquire about the shipment of the paella pan several days after the initial crepe pan was received by Le Creuset. It WAS NOT shipped as I was told it would be. I waited for the second shipment to be processed only to receive the crepe pan yet again. When I asked again for the paella pan, I was told that I could not receive it until I shipped the second crepe pan back to Le Creuset. This process was so unsettling that I asked for a refund, and I am still waiting for the refund, even after the 14 days I was originally told. Now I am told to wait 5-7 business days. I can safely guess that I currently own more than $5000 worth of Le Creuset, and now when I am in my kitchen I am reminded at the ridiculous process this has been. Even if I had never purchased a single piece of Le Creuset in the past, the handling of this matter by Le Creuset has been the most egregious process I have experienced, but the fact that I have spent so much money on Le Creuset is an absolute slap in the face. Clearly, Le Creuset has no appreciation for returning customers.

I have bought the Le Creuset stainless steel frying pan as I believed in the quality. Unfortunately, within a few months the non- stick part started to peel off. I have tried to contact Le Creuset company who claims to provide a lifetime warranty but instead of honouring the warranty was told that I must have handled it in a wrong way and therefore must have caused it myself. I have never had such issue with any other frying pan. I would never buy from Le Creuset again. Outrages quality and customer service!

War heute im Outlet Metzingen von Le Creuset, so ein freundliches, kompetentes und lustiges Team hab ich schon lange nicht mehr gesehen. Es war eine Freude einzukaufen. Gute Beratung, ein toller Verkauft und ein liebevolles einpacken….alles in allem…. ein gelungenes Einkaufserlebnis… Danke nochmals an die Damen von Le Creuset!

I’m a newbie here and I just want to say I expected more from them I purchased a basting brush hasn’t been opened and it already has ware and tear. Do they check over there products before they send them out? or do they just send the shitty ones other people put back and the can’t sell 🥲 I had high hopes for this brand

Le Creuset: Great Cookware, But Beware — the “Lifetime Guarantee” Has Surprising Limits. Reference: LC:01070014133 We’ve been loyal Le Creuset users for over a decade and always recommended their products to others — until now. One of our enamelled cast iron pots began to discolour and chip, and despite using it carefully over the years (mostly hand-washed, wooden utensils, gas hob, and common cooking oils), we were told the damage was due to “overheating” and not covered under their lifetime guarantee. Let that sink in: A premium cast iron cooking pot was apparently damaged by... heat. We use this pot to make curries and stews on a standard gas stove — nothing extreme, just everyday cooking. Yet Le Creuset claimed the visible discolouration was consistent with “high heat exposure”, and labelled the issue as wear and tear, refusing to replace it. So if you’re thinking of investing in Le Creuset, be aware: Using medium to high heat — as most recipes require — can allegedly void your guarantee. Their definition of "lifetime guarantee" seems to exclude normal use on a stove. Their offer? A 30% discount on a new pan — effectively asking us to pay again for a product that didn’t live up to expectations. We loved their cookware, but this response doesn’t align with the brand's premium reputation. The guarantee sounds impressive until you actually try to use it.

The Le Creuset lifetime guarantee is a joke! I’ve had my very expensive frying pan for less than 2 years, I emailed them with pictures of the pan as it’s losing its non-stick to be told that I’ve heated the pan up too much and used it incorrectly? Bearing in mind I’ve never overheated it, washed it by hand, never used metal implements in it and it’s still falling apart with less than 2 years use. Just a terrible service and a terrible pan! Won’t ever buy from them again.