Le CreusetReviews of lecreuset.com

I emailed them two months ago because my pot chipped. They said a new one would be mailed but after 2 months and multiple emails asking about the status of the replacement, I still haven’t gotten the replacement or replies to my inquiries.

If you want to go into a nightmare vortex order something from these people. I made an order 11-23-2020 as of today 1-11-2021 (49 days later) I have nothing. I called to get an update and spent 40 minutes on hold only to be disconnected and told to try back later. This is totally unacceptable. Today I wrote to cancel my order and then received an email to call them to cancel. I returned their email and told them I would NOT spend HOURS on hold to cancel an order and they should be able to SIMPLY cancel it. I guess we’ll see how this plays out but BEWARE, as you can see from other reviews this isn’t a company you want to deal with. They may have a premium product but their business model and customer service is as bad as it gets.

Absolutely awful customer service. The email contains all my purchased with a tracking number. Only to find out one is missing and not included in the shipping paperwork. No contact from the company about the missing item. I call at 5:30pm EST (their hours are until 7pm) was told that the item is discontinued. Asked for a supervisor and was told that because I was calling “after hours” there was none available. By that time it was 6pm as I had to wait on the phone being caller #9. No manager called back until late when I called again twice. Manager said the product was not discontinued in that color and was going to send an email and will also call me the next day to advise when the product would be back in that color. When I told him I will wait for his email on the phone he said he had someone at the door and could not send it right away. No such email from him and he never followed up with the promised phone call. I did get a general email at 5:17pm asking me to update my information. Poor and incompetent staff!

I placed an order online just before Christmas, which arrived within 3 days. I was very impressed. One of the items was an oval gratin dish. There was damage to the coating at the handle. I contacted Customer Services and spoke to a lovely lady called Rachael who was extremely helpful. I forwarded a photo of the damage and she arranged to send a replacement to me. I received it 4 days later. Great customer service. Thank you.

Very good service! We bought a Le creuset pan a few years ago but lost the receipt. That was no problem for the customer service after explaining our problem and sending a lot of pictures they send us a new pan. That’s what I call Livetime warranty!! Thanks Le Creuset

Just like everyone else, Le Creuset's support is simply the worst! I placed an order 2 weeks ago and the status hasn't changed. Have been on hold with support for 2 hours and I'm only halfway through the waitlist. I ordered from them previously and had a somewhat decent experience, but based on the reviews, that must have really been an exception. I love their products, but if I ever buy any Le Creuset product again, it'll be through a retailer.

Love the product, but will never purchase through the website ever again. Bought a gift, paid extra for the 2 day shipping, took 7 days so I ended up having to purchase from a store in order to have the product in time and returned the original order. Got an RMA number through the website, sent the original order back without even opening the box. Fedex shows it was received December 1st. RMA email says they'll refund within 14 business days. I hear nothing from them, send another query through their website 15 business days later. No response. Send another email, crickets. A week later, send a third message requesting just an ETA...still silence. Not sure what the problem is, if they have the financial resources to refund the $650 or not. Wish I would have read all the other feedback indicating what a nightmare they are to get customer service from before ordering.

Bought a gift, turned out someone else bought the same thing. Got an RMA number through the website, sent the frying pans back. Fedex shows it was returned Nov 24th. RMA email says they'll refund within 14 business days. I hear nothing from them, send another query through their website 15 business days later. It's now been 23 business days, and their phone line is useless. I gave up after an hour of waiting on hold. Next step is to dispute this charge through the credit card company. It's a shame, because they have nice products. They haven't invested any money into their retail website support.