Shilo
Customer Service
I haven't received my order just yet but when I contacted Customer Service, Ethan Bruce, got back with me quickly giving me status. So far, company seems hassle free to deal with.
We are thrilled to share that we provide our esteemed customers with nothing but the best products and unparalleled customer service. At our company, customer satisfaction is our topmost priority, and we strive to go above and beyond to meet your expectations.When it comes to our products, we meticulously select and curate a wide range of offerings to ensure that they are of the highest quality. From cutting-edge technology to stylish fashion choices, we have carefully sourced products that cater to diverse needs and preferences. We understand that our customers deserve nothing less than excellence, and we are committed to delivering just that.However, our dedication to customer satisfaction doesn't stop at providing top-notch products. We firmly believe that exceptional customer service is the cornerstone of any successful business. Our team of dedicated professionals is trained to offer personalized assistance, address your inquiries promptly, and provide reliable solutions to any issues you may encounter. We are here to guide you through your purchase journey and ensure that you have a seamless and pleasant experience with us.
Leatherjacketz (leatherjacketz.com) has 68 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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68 approved reviews, newest moderated first
Shilo
I haven't received my order just yet but when I contacted Customer Service, Ethan Bruce, got back with me quickly giving me status. So far, company seems hassle free to deal with.
Rosemary
I had excellent service from this company of Leatherjacketz and David was definitely a great representative & responded quickly to my email. I am happy to say I will do business with this company again. Thank you for such good communication and service.
Earlene D.
this company needs to have a tracking number when you place your order. To know when your package is going to be delivery. so, the customer can be aware. I order a jacket for my husband on 11-16-2023. and still haven't receive anything yet? And it's already been 21 days and still waiting???!!!!!!
Julie C.
Ethan Bruce was extremely responsive in my request to complete a partial return. While I was not able to get a full refund due to international shipping, I am very satisfied with the resolution. Thanks Ethan!
LA
Customer service! While I wasn’t initially happy with my jackets. Henry did everything possible to make me a satisfied customer, he went above and beyond!
P G.
This retailer delivers BAD FRAUDULENT CUSTOMER SERVICE!!!!! They lie and say what they think the customer wants to hear but this company Never Delivers on What They Say!!!!!! Please DON’T EVER BUY FROM THEM!!!!!!!! Do Not Buy from this company!!! I NEVER RECEIVED THE REPLACEMENT JACKET!!!!
Response from LeatherjacketzFeb 29, 2024
Hi Griffin, We apologize that we fell short of your expectations. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. Your feedback is valuable, and we appreciate your understanding that process issues shouldn't be your concern. We hope your package arrived, and if you need assistance, please reach out to our customer support email or contact number. TEAM LJZ
Stéphanie
Réactif lorsque l'on pose des questions et aimable.
John C.
Ethan Bruce was great resolving the issue