LeatherjacketzReviews of leatherjacketz.com

Response from LeatherjacketzMar 27, 2024

Hi Sandy, We apologize for the inconvenience. We understand the frustration caused by late shipment and size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. We also provide customs- size attires for our dear customer at no additional costs. Our team strives to respond promptly to every email, but the current influx has posed challenges that caused delays in shipments which we truly apologize.. We are committed to address your concerns. Our team will reach you out shortly for further discussion and help you out with your issues. Team LJZ

Response from LeatherjacketzMar 27, 2024

Hi Andi, We apologize that we fell short of your expectations. We understand the frustration caused by quality of the item, but the item was sent the exact one we mentioned in our descriptions. Our team strives to respond promptly to every email, but the current influx has posed challenges that caused delays in shipments which we truly apologize.. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the best material crafting and shipping of items. As per the best research, Pakistan excels in the production of authentic leather goods, showcasing its specialization as an original leather originator We are committed to address your concerns. Our team will reach you out shortly for further discussion and help you out with your issues. Team LJZ

Response from LeatherjacketzMar 27, 2024

Hi Tiffine, We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. Your feedback is valuable, and we appreciate your understanding that process issues shouldn't be your concern. We have been informed that your package arrived last week, and if you need assistance, please reach out to our customer support email or contact number. Team LJZ

Response from LeatherjacketzMar 27, 2024

Hi Damon, We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. We appreciate your understanding that process issues shouldn't be your concern. We checked that your package delivered 10 days ago, and we have even offered you a free of cost replacement for the inconvenience caused. and if you need assistance, please reach out to our customer support email or contact number. Team LJZ

Response from LeatherjacketzMar 27, 2024

Gerald, we're truly sorry to hear about your disappointing experience with our product and services. Your feedback is incredibly important to us, and we take it very seriously. It's concerning to hear that you encountered issues with your order, including non-delivery of the product and difficulties obtaining a refund. We strive to provide a seamless shopping experience for all our customers, and it's disappointing to hear that we fell short in your case. Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We assure you that this is not the kind of experience we want our customers to have. We are a proud US based company having our own production units in south Asian region in order to have quality raw material and professional labor. If you require further assistance or would like to discuss this matter in more detail, please don't hesitate to reach out to us at the following number: +18334562369. Our customer support team is here to help and will do their best to assist you. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our brand. Team LJZ

Response from LeatherjacketzMar 27, 2024

We are deeply sorry to hear about your disappointment with the item you received from our website. Your satisfaction is our top priority, and we are committed to ensuring that our customers receive products that meet their expectations. It is unacceptable that the item you received did not match the description on our website and that you were subjected to such a frustrating experience with the refund process. We sincerely apologize for any inconvenience or confusion caused by the back-and-forth regarding the refund percentage. We take false advertising very seriously and will investigate this matter thoroughly to prevent similar issues from occurring in the future. Additionally, we apologize for the discrepancies between the item received and the advertised product, such as the missing Starter pendant and front pocket. If you require any further assistance or have additional concerns, please do not hesitate to contact us at +18334562369. Our dedicated customer support team is here to help resolve this matter promptly and ensure your complete satisfaction. Once again, we apologize for the inconvenience and disappointment caused by this experience. We value your feedback and appreciate your understanding as we work to rectify the situation. Warm regards, Team LJZ