LeatherjacketzReviews of leatherjacketz.com

Response from LeatherjacketzFeb 29, 2024

Hi Elizabeth, We apologize for the delays in shipping your product. As the influx of Christmas overwhelming response, we were unable to provide you with a timely shipment update. We acknowledge that we fell short of your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full. Please reach out to us at [email protected] for further concerns. Team LJZ

Response from LeatherjacketzFeb 29, 2024

Hi Daniel, We apologize that we fell short of your expectations, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. and though we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items. We are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions. Team LJZ

Response from LeatherjacketzFeb 29, 2024

Hi Andee, We apologize that we fell short of your expectations, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by the quality issue, and we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items. Team LJZ