RYAN M.
Adam and the others I worked with there…
Adam and the others I worked with there were beyond quick to respond, helpful and professional!
We are thrilled to share that we provide our esteemed customers with nothing but the best products and unparalleled customer service. At our company, customer satisfaction is our topmost priority, and we strive to go above and beyond to meet your expectations.When it comes to our products, we meticulously select and curate a wide range of offerings to ensure that they are of the highest quality. From cutting-edge technology to stylish fashion choices, we have carefully sourced products that cater to diverse needs and preferences. We understand that our customers deserve nothing less than excellence, and we are committed to delivering just that.However, our dedication to customer satisfaction doesn't stop at providing top-notch products. We firmly believe that exceptional customer service is the cornerstone of any successful business. Our team of dedicated professionals is trained to offer personalized assistance, address your inquiries promptly, and provide reliable solutions to any issues you may encounter. We are here to guide you through your purchase journey and ensure that you have a seamless and pleasant experience with us.
Leatherjacketz (leatherjacketz.com) has 68 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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68 approved reviews, newest moderated first
RYAN M.
Adam and the others I worked with there were beyond quick to respond, helpful and professional!
Shane D.
Adam helped me through the processing issue and we got it resolved within a couple days. Super fast response to resolution.
Fredys C.
Adam has been very helpful to me and updating me on my hoodie.
Diane M.
I liked the response and felt very happy that order went through.
Kevin
I waited over a month to get this bubble Wallace. Dr Pepper jacket and it is a fake knockoff. It's not even the same jacket that's in the picture that they are Displaying, it doesn't have the black on the sleeves. It's not even A 2X large. It's not even the same color red The jacket is not even cotton it's Polyester and the letters are not embroidered and i forgot no patches all ironed on. These people are frauds do not buy from them. They should be Shut down and investigated by the f. B. I. I am really mad about this. I should've just spent the money and got a jacket elsewhere. So remember you get what you pay for These people are frauds. They're not even in new york they're oversees from this country KARACHI, PK . If I would have seen that I would knew better. And you know who I am because you called me and we talked on the phone. My name is kevin. I should get a full refund I wish I would have read these reviews before I bought this jacket. Remember people always do your research and read the reviews.these people are 100% scam you can't leave a review on their site. With all these negative reviews. Why are these people still operating.😡
Response from LeatherjacketzMay 3, 2024
Hi Kevin, After thoroughly reviewing your case, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by the 13-day delay, and though we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units handle the crafting and shipping of items. Please note that we take the term 'scam' seriously and are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions. Team LJZ
Judy B.
Exchange April 2023 The response I received was immediate and beyond my expectations. The person I dealt with was courteous and very polite. Best customer service I have ever had.
David W.
My order was exactly as described. Adam answered any questions I had in a very fast manner. Excellent customer service!!!
lisa M.
I really appreciate how quickly David got back with me and answered my concerns.