Leather Furniture ExpoReviews of leatherfurnitureexpo.com

Good website. Timely receipt of leather samples. Courteous and knowledgeable people that answered all my questions. Easy ordering and the updating of the order by email was very helpful. My sofa arrived in perfect condition and it so comfortable and beautiful! I am glad I chose Leather Furniture Expo!

I ordered my gorgeous polar white Natuzzi sectional B845,the website is absolutely stellar, it was exactly as pictured. The staff at leather expo is nothing less than TERIFFIC. The one person i would like to point out is Tammy, she is just so knowledgeable and helpful, it was her that I made my decision with, however that does not take away from anyone associated with this company. I own a retail store myself and I can honestly say I wished my help can be as professional. So there you have it. Everyone at leather expo be well, it was a pleasure doing business with you!!! Bruce Yano, satisfied customer

This was a great experience! I was skeptical at first because it took quite a ling time to receive the product. Once I understood the custom process and saw the product, I understood. I received the White Glove treatment. The product was actually received prior to the communicated date and the team assembled the product in the location of my choice.

Absolutely terrible experience and getting worse by the day. We were originally told to expect delivery of the Maxwell sofa we ordered in 14 weeks. Several weeks after that date we inquired about deliver and were told to expect it in 2 weeks. Sam, the sales rep we were working with told "just two more weeks" at least a half dozen times over the next 6 months until we finally received our sofa after 8 months. "Just two weeks" became a running joke around our house. During that time Sam ignored nearly all of our emails & voice mails inquiring about the status and would never follow up with updates at the times he told us he would. On the last call that I had with Sam prior to delivery he let me know that the Italian leather sofa that was to be made in the USA was actually made in Mexico due to trouble sourcing materials. Upon receipt of the sofa we wished we had never ordered it. The dye was orange not the Brompton Chestnut color on the website, we questioned the qualify of the leather as compared to the sample we'd received and the sofa seats and back pillows were so underfilled the noticeably sagged. When we contact Sam to let him know of these issues we continued to have out voice mails and emails ignored and on the rare occasions we could speak with Sam he would never follow up on the things he told us he would. Because of this I let Sam know that I would like to return the sofa to which he informed me that the cost would be $700 for return shipping minus up to 40% of the cost of the sofa for any wear and tear that they determine for the time I had the sofa. As it stands I am still waiting for a follow up from Sam that is a week over due on on top of ignoring my past two emails regarding how to remedy the issues with the sofa.

I was impressed with the Wonderful Customer Service. The Salespeople are knowledgeable and personable.

I absolutely love this place! We were looking for a leather couch to fit our living space. I searched online like a mad woman trying to find a place that actually works specifically with leather and found the website for Leather Furniture Expo. I immediately felt like this company was legitimate. They offer several styles and you are able to customize grades, colors and seating depth. I ordered some of the samples online so I could physically see them because I’m always skeptical about ordering things online. The samples came really fast. I could smell the leather when I opened the envelope which immediately made me happy. I wanted something unique and ordered ordered the Napa Maxwell oversized sofa and a matching chair. I had it customized with beautiful light olive green leather. There was ongoing communication by phone call and email during the process as it was a customized piece. My main contact was Dennis who was very straight forward, thorough and helpful in answering my questions. The delivery service contacted me to plan for shipping and called ahead to let me know how far away they were on the day of delivery. That was very helpful. The delivery guys did everything; they didn’t let me lift a finger. I got white glove service, but didn’t have to pay for it. That was also nice. I love that they had the whole couch completely wrapped so that it could not be damaged scratched or even rubbed in anyway during transit. I nearly cried when they brought it in and unwrapped it. It was more beautiful than I expected and filled the room with the amazing scent of leather. It is literally my favorite piece of furniture. I have never had something this nice in my lifetime. Definitely worth the price and wait. We get compliments on this couch every time somebody sees it and sits on it for the first time. Our friends and family members always joke how they want to steal our couch. We then ordered a leather chair for our bedroom during their memorial day sale and got an amazing price on it. We chose the same style of chair but a different grade and color to complement our wood furniture. This chair was just as beautiful while being different. I definitely have faith in Leather Furniture Expo and highly recommend to anyone who is really looking for something nice and affordable for what you are getting. I’ve had several couches in the past, but nothing has been nearly as nice as this. I have gone through so many couches throughout my life. I wish I would have invested in this type of leather couch earlier because it can only get better with age and in the long run I would’ve actually saved more than a few thousand bucks considering I’ve gone through so many of them. I’m confident I will have this sofa for the rest of my life. Leather Furniture Expo is officially my go-to store for anything leather in the future.

I gave 2 stars because the experience of picking out and buying the couch was great. It arrived and looked beautiful. However , I purchased the insurance plan with pet protection to ensure I was covered for any accidents since it was a very pricey couch. Since I received the couch the color has started coming out of the top of the cushions. I contacted them to get the cushions replaced since I have the insurance coverage. They asked what I was using to clean the couch. I Ass used them I’ve only ever used soap and water to clean the whole couch and then a conditioner on the leather. They took quite awhile to get back to me and when they finally did they accused me, their customer, of lying and said I used an improper cleaner on the couch and it was my fault the color came out of the leather. They advised they would not be rectifying the problem. First off, you do not accuse your customer of lying. Second, when I clean my couch and clean the whole couch not just the top of the cushions. Common sense would tell me if I used a bad cleaner and only cleaned the top of the cushions, after cleaning the first cushion and the color came out if the leather and damaged it then I wouldn’t continue cleaning. With an improper cleaner and damage the other two cushions. The rest of my couch is still beautiful …… because I have only ever used soap and water to clean it. The color that is removed on the cushions is due to sitting on it and the leather is faulty. There are no tears or any other damage to the couch. Do not buy from this company! It’s a lot of money to spend on a couch and they will refuse to correct problems you have with subpar materials. Also, I have a huge problem with companies that I give my business to that accuse me of not being honest.

I purchased a sectional from them, but when I received it, it was shorter in height. Leather Furniture Expo gave me no hassle to return the furniture. They picked up the furniture and issued me a full refund promptly. Although the purchase did not work out, all the staff were very professional and courteous every time I contacted them. I've searched everywhere for the best priced furniture, but initially I was a little scared of buying furniture online. Not only Leather Furniture ExpoI has the best price, but they also have great customer service. I am definitely going to reorder a sofa from them in the near future.