Laura C.
Terrible look elsewhere I ordered 2 leather sofas that took 6…
I ordered 2 leather sofas that took 6 months to get here. Ridiculously long but they sent weekly updates. When I did finally receive them both Natuzzi btw, in 6 months time the leather is loose wrinkled and you sink to the frame when seated. I called and emailed and finally an expert will come to you that took 2 months. When the so called expert arrived at our home after a 6 hour wait, he advised the sofas were prematurely aging and nothing could be done to repair. All along I kept in contact with LFE and they were the victim because at least I was able to get the technician they hired to repond to me. Well it's not over. I was told 2-5 days I kept calling, then I was told according to Natuzzi it's a maintenance issue. So again back to LFE Tammy apologized after I wrote a letter to the owner and promised to take care of it 1 week later still no follow up. Every time I call she is out of the office. They sold me junk sofas and want to pretend it's Natuzzi's fault meanwhile Im out 7k and have junk to sit on. How about take care of the customer give me a refund or offer me a replacement. Act like you care? How do you sleep at night taking people's hard earned money?
Response from Leather Furniture ExpoMay 5, 2023
Laura, We are sorry for the issues you are having with your sofa. Our customer service manager will reach out to you tomorrow to discuss getting your problem addressed and taken care of.


