LeanmedsReviews of leanmeds.com

Response from LeanmedsSep 17, 2026

Hello Debra, we understand why this experience would be frustrating! While we’re currently working to clarify and restructure how refund requests are handled, once an order has entered the processing stages, there may already be steps underway, so an immediate cancellation isn’t always as simple as reversing a charge. We can confirm that your dispute was resolved in your favor, and the disputed amount is still our responsibility. Your prescription has also been cancelled, with no future charges. We do appreciate you sharing your experience, and we’ve taken your feedback about our customer service to heart. We hope we’ve been able to get this resolved for you, but if not, please give us a call at + 1 719-989-6969.

Response from LeanmedsSep 26, 2026

It looks like your medication was reviewed and approved without a live provider visit being required, and I’m sorry if that wasn’t communicated clearly along the way. I can also see that the medication was delivered, which doesn’t undo the stress or confusion you may have gone through getting to that point. A dispute has now been fully initiated as well, and the funds should reflect back shortly depending on your bank’s processing time. We genuinely appreciate you raising this — even when the experience is frustrating, it gives us something real to look at and improve.

Response from LeanmedsSep 24, 2026

Hi, I’d like to help, but I haven’t been able to confidently match this review to an account from the information available. We’ve sent an information request through Trustpilot. Please share the email tied to your profile so I can locate the right account and take a closer look.

Response from LeanmedsSep 26, 2026

Love hearing this, Katie. Thanks for noticing the little things & for sharing!

Response from LeanmedsSep 24, 2026

I’m glad this interaction finally felt different in the right way. You should feel heard every time you reach out, not just once, so I especially appreciate you calling out the gap between this experience and the earlier ones. Thank you for sharing this.

Response from LeanmedsSep 16, 2026

Hello Cathy, I’m truly sorry for your loss. Having a charge land at a time when you’re dealing with something so painful is incredibly difficult, and I’m sorry you had to spend your energy fighting through this on top of everything else. I can confirm that your cancellation is in place. Wishing you and your family peace and easier days ahead.

Response from LeanmedsSep 24, 2026

Hi, we take allegations like these seriously, but at the moment we haven’t been able to match this review to an account using the information provided. We’ve sent a request through Trustpilot, and we’d appreciate it if you could share the email associated with your order so we can review the full history. We also want to clarify that information about our pharmacy partners and fulfillment model is disclosed on our website. Prescriptions are filled by independently owned and operated, state-licensed 503A compounding pharmacies within the LeanMeds pharmacy network. Each pharmacy maintains its own state board of pharmacy licenses and operates under applicable federal and state compounding regulations. There is also no public FTC enforcement action against LeanMeds that we are aware of. Once we can identify your account, we’re happy to address the remaining concerns you raised based on the actual order and communication history.

Response from LeanmedsSep 24, 2026

Thank you for taking the time to share all of this. It gives us a much clearer picture of where the communication and portal experience fell short. I don’t see nausea medication listed as part of your order, but if you still need help with that or anything else, please reply here or call us at +1 719-989-6969. If anything still feels unresolved, we’re here to help.