Anton P.
My experience with Lean Meds was…
My experience with Lean Meds was extremely disappointing, and I no longer trust this company. I placed and paid for my order after seeing an ad promising two-day delivery. Instead, after receiving my payment, they scheduled a mandatory video consultation for about a week later. I waited for this consultation, and no one showed up. Now, instead of immediately correcting their mistake, they're asking me to wait again for the next consultation on September 16th. The entire process has already been delayed for about three weeks. This isn't just a delivery delay. It concerns medications and my treatment schedule. Because of these delays and the missed consultation, my treatment schedule has been disrupted. To make matters worse, I asked for a refund after all this, but they refused. If your advertising reassures customers that delivery will be within two days, but weeks later the customer still hasn't received the medication, your doctor doesn't show up for their appointment, and you then refuse to refund their money, this is completely unacceptable customer service. Based on personal experience, I strongly recommend that potential customers think very carefully before paying Lean Meds anything upfront. I personally will not use this company again. I have saved all correspondence and records regarding my order, appointments, payment, and refund request.
Response from LeanmedsSep 17, 2026
Hi Anton, we understand why you walked away frustrated. Waiting weeks is one thing; having a scheduled consultation missed and feeling like your treatment timeline was disrupted because of it is another. We know the time and energy you’ve already spent on this can’t be given back, but thank you for laying out what happened. Feedback like this gives us something concrete to address with our providers, pharmacy partners, and within our own support process. I can see that you’ve since successfully met with your provider, and I personally reached out to the pharmacy to see what can be done to move your order along as quickly as possible. In the meantime, if there’s anything else we can help resolve, please reach us at [email protected] | +1 719-989-6969.




