VeloraReviews of lbooks.co

Response from VeloraSep 7, 2024

Dear Grace, We hope this message finds you well. Firstly, we want to extend our sincerest apologies for the delay in responding to your review. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. Please know that we take your concerns seriously and are fully committed to addressing them promptly. We want to assure you that our team will be reaching out to you shortly to assist with any outstanding issues and to ensure that your experience with us is fully resolved to your satisfaction. Your satisfaction is our top priority, and we are eager to make things right. In the meantime, if you have any immediate questions or concerns, please do not hesitate to contact us directly through one of the following channels: Email: [email protected] Phone: +1 628-277-3649 (We sincerely apologize for any previous issues with our phone line, which is now fully operational. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST.) Visit us: 871 Lawton St, San Francisco, CA 94122, United States Once again, we apologize for any inconvenience you’ve experienced. We are committed to improving our services, and we truly appreciate your understanding and patience. Thank you for bringing this to our attention, and rest assured that we will follow up shortly. Warm regards, Magdalena Goldie Customer Representative lbooks Corporation.

Response from VeloraJun 19, 2024

Dear Jason Rodriguez, Thank you for taking the time to leave a review. I'm Natalia Leclere from the customer support team at lbooks Corporation, and I want to extend my sincerest apologies for the issue you've encountered. At lbooks Corporation, we strive to ensure that all our customers have a seamless experience. Occasionally, due to the automated nature of our system, issues can arise, particularly if an author has not updated their book yet. I understand how frustrating this can be, and I apologize for any inconvenience caused. I want to let you know that your book has already been sent out. Please keep an eye on your email for any updates regarding your order. In the meantime, if there’s anything else we can assist you with or if you have further concerns, please don’t hesitate to contact us directly. You can reach us via email at [email protected] or by phone at +1 628-277-3649. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Additionally, you are always welcome to visit us at our location at 871 Lawton St, San Francisco, CA 94122, United States. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to make things right. Best Regards, Natalia Leclere, Customer Representative lbooks Corporation

Response from VeloraMay 14, 2024

Dear Allan Hobbs, We're genuinely sorry to hear about your recent experience with our service. Firstly, we want to extend our sincerest apologies for the inconvenience caused by the mix-up regarding your book order. At lbooks Corporation, we strive to offer a platform that connects readers with authors, fostering a vibrant literary community. We do indeed facilitate both hardcopy and digital copies of books, though it's important to note that our inventory management primarily lies with the authors and publishers themselves. Thus, the availability of hardcopy editions can vary depending on the author's arrangements. We understand your frustration in receiving an a digital copies when you were expecting a hard copy. Your dissatisfaction is entirely justified, and we deeply regret any disappointment caused. Please know that we take your feedback seriously and will take steps to address this issue promptly. We are committed to resolving this matter for you. Rest assured, we will reach out to the author to inquire about the availability of the hard copy of the book you ordered. In the meantime, if there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly. Additionally, we want to assure you that your refund will be processed shortly. You can expect it to reflect in your bank account within 3 to 7 days. In the meantime, if there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly. You can reach us via email at [email protected] or by phone at +1 628-277-3649. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Additionally, you are always welcome to visit us at our location at 871 Lawton St, San Francisco, CA 94122, United States. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to make things right. Best Regards, Natalia Leclere, Customer Representative lbooks Corporation

Response from VeloraMay 11, 2024

Dear Miosha Johnson, I hope this message finds you well. My name is Natalia Leclere, and I'm a customer representative here at lbooks Corporation. First and foremost, I want to extend my sincerest apologies for any inconvenience you experienced with our customer service number. I understand how frustrating it can be to encounter technical difficulties when trying to reach us. Please know that we are truly sorry for any inconvenience this may have caused you. At lbooks Corporation, we strive to provide exceptional customer service, and we are committed to addressing every query and concern promptly. Due to the high volume of emails and calls we receive, there are times when our phone lines may experience disruptions. However, please be assured that we are continuously working to improve our systems to better serve you. Following this response, we will ensure to reach out to you shortly via email to discuss any further queries or concerns you may have. Additionally, I would like to inform you that our phone line is now fully operational. You can reach us at +1 628-277-3649 during our business hours, which are Monday to Friday from 8:00 AM to 6:00 PM PST. If you have any further queries or concerns, please do not hesitate to contact us. We value your feedback and are committed to resolving any issues you may have. Thank you for bringing this matter to our attention, Miosha. We appreciate your patience and understanding. Warm regards, Natalia Leclere, Customer Representative lbooks Corporation.

Response from VeloraMay 10, 2024

Dear Lensky Louis-Jean, We hope this message finds you well. Firstly, we want to extend our sincerest apologies for the delay in responding to your review. Your feedback is invaluable to us, and we deeply regret any inconvenience caused by our late reply. We understand your concern regarding the speed of our shipping and the effectiveness of our communication channels, particularly via email. Please know that we take such feedback seriously and are continuously striving to improve our services. At lbooks Corporation, we are currently experiencing a surge in both email and call volumes due to increased demand. However, rest assured that we are diligently working to address each inquiry as promptly as possible. Following this response, we will ensure to reach out to you shortly via email to discuss any further queries or concerns you may have. Additionally, you are always welcome to contact us directly through the following channels: Email: [email protected] Phone: +1 628-277-3649 (We apologize for any inconvenience caused by previous issues with our phone line. It is now fully operational.) Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Visit us: 871 Lawton St, San Francisco, CA 94122, United States Once again, we extend our apologies for any inconvenience experienced and assure you of our commitment to providing improved services going forward. Thank you for your understanding and patience. Warm regards, Magdalena Goldie, Customer Representative lbooks Corporation

Response from VeloraMay 7, 2024

Dear Claude C Tyner, I hope this message finds you well. I wanted to extend our sincerest gratitude for taking the time to leave us a glowing 5-star review on Trustpilot. Your feedback means the world to us and serves as a constant reminder of why we do what we do here at lbooks Corporation. Moreover, thank you for choosing to purchase a book from us. We're delighted to have had the opportunity to contribute to your reading experience. Should you ever need assistance, have questions, or simply want to share your thoughts, please don't hesitate to reach out. We're here to help! You can always contact us at [email protected] +1 628-277-3649 or visit our address at 871 Lawton St, San Francisco, CA 94122, United States. Once again, thank you for your support and patronage. We look forward to serving you again in the future. Warm regards,

Response from VeloraMay 3, 2024

Dear Mr. Amaya Franco, Thank you for reaching out on Trustpilot. We sincerely apologize for the inconvenience caused by the disconnected phone number and the delay in processing your refund request. We'd like to assure you that your refund has already been issued. Our team contacted you on 20/04/2024 to confirm the details. To ensure you receive your refund as quickly as possible, we will: Contact your bank to verify the status of your refund. Follow up with you directly via email with an update shortly. In the future, you can reach us through the following methods: Email: [email protected] Phone: +1 628-277-3649 (We apologize for the previous issue with the phone number. It should be functioning now.) Our phone lines are available Monday to Friday from 8:00 AM to 6:00 PM PST. Visit us: 871 Lawton St, San Francisco, CA 94122, United States We value your business and appreciate your patience. We strive to continuously improve our customer service and regret that we fell short of your expectations this time. Sincerely,