VeloraReviews of lbooks.co

Response from VeloraJun 14, 2025

Dear Gina, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I wanted to personally reach out and thank you for your follow-up message and for taking the time to update your remarks. I truly appreciate your willingness to acknowledge the receipt of your book and to share your thoughts with honesty and clarity—even when the experience didn’t unfold as smoothly as either of us had hoped. First and foremost, I want to express my sincere gratitude that your book finally made its way to you. I know that doesn’t erase the frustration caused by the long wait and inconsistent communication, but it does mean a great deal to us that you now have the item you ordered. Thank you for allowing us the opportunity to fulfill our commitment to you, even if it took longer than either of us would have preferred. That said, your frustrations are valid, and I don’t want to brush past them. You were right to expect timely delivery, clear updates, and responsive support. Unfortunately, this experience did not meet those expectations, and for that, I am deeply sorry. One of the biggest challenges we’ve faced in the past several months has been balancing the increase in orders with the growing complexity of international and domestic logistics. Combined with warehouse transitions, customs delays, and a few internal communication gaps, this has resulted in several customers—yourself included—experiencing unacceptable delays. You were also right to feel let down by the lack of consistent communication during that period. The ability to respond promptly and helpfully is one of our core responsibilities to our customers, and in your case, that effort fell short. We take full accountability for that. I’ve reviewed your case personally, and I want to assure you that your experience has contributed to the broader improvements we’ve made over the last few weeks in how we handle order updates, shipping exceptions, and especially customer outreach. We’re actively increasing our support staffing, tightening coordination with our logistics partners, and redesigning our email update system to ensure better transparency from the moment an order is placed to the time it’s delivered. Your message reflects both justified disappointment and a generous spirit—and that balance is something we deeply respect. It’s not easy to express frustration and still acknowledge the outcome, and your words remind us that every customer has a story, a standard, and a reason for their order. We don’t take that lightly. Please know that we’re working every day to become the company we strive to be—one that not only delivers valuable content but does so with reliability, professionalism, and care. Your feedback plays a vital role in helping us stay accountable to that goal. If there’s ever anything we can do to make things right beyond this delivery—or if you need support with anything in the future—I encourage you to contact us directly. I’ll make sure you’re given personal attention, and that your concerns are handled swiftly and respectfully. Once again, thank you for the update and for your honesty throughout the process. We’re grateful you gave us the chance to fulfill your order and to learn from the bumps along the way. If you need further assistance, you are more than welcome to reply directly to this email or contact us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warmest regards, Camille Jourdain Hohl Customer Service Representative lbooks Corporation