VeloraReviews of lbooks.co

Response from VeloraSep 4, 2025

Dear A Pinto, My name is Camille Jourdain Hohl, and I’m a customer care representative here at lbooks Corporation. I wanted to take a moment to thank you sincerely for letting us know that you’ve received your book as ordered. We truly appreciate you taking the time to confirm delivery, as this not only gives us peace of mind but also helps us continue to improve the quality of service we provide to our customers. I am very glad to hear that your book arrived safely and that everything matched your expectations. At lbooks Corporation, we put great emphasis on making sure each order is handled with care—from sourcing to packaging to delivery. It means a great deal to us when our customers let us know that the process was successful and that their items were received without issue. Your feedback, even something as simple as confirming receipt, reassures us that our efforts are working as intended. If at any point you find that you have questions about the book you ordered—whether it’s about the edition, care instructions, or if you’d simply like recommendations for similar titles—we are always more than happy to assist you. Many of our customers who order one book end up finding others that match their interests, and we would be delighted to help you discover more if that’s ever something you’d like. For your peace of mind, let me also provide you with our verified business information so you always know how to reach us: we operate under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, located at 6900 Seville Ave, Huntington Park, CA 90255. You can reach us by email at [email protected] or by phone at +1 (938) 204-4944. While our phone line can occasionally experience interruptions, our email inbox is monitored closely, and I personally make sure all messages are answered promptly. Thank you once again, A Pinto, for sharing your update with us. Your communication helps us build stronger relationships with our customers, and we are grateful for the trust you’ve placed in us. We hope you enjoy your book and that it brings you real value—whether for learning, collecting, or simple enjoyment. Please don’t hesitate to reach out if we can ever be of service again. Warm regards, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraMay 24, 2025

Dear Frank Ruiz, Thank you very much for your follow-up and for taking the time to share your updated experience with us. I want to start by sincerely thanking you for your patience throughout this process and for your understanding despite the significant delays and confusion you encountered. We deeply appreciate your honesty and your willingness to revisit your initial review—it speaks volumes, and it does not go unnoticed. We truly regret that your original tracking number was not helpful and did not reflect accurate or timely updates. This has been an unfortunate consequence of our transition to a new international delivery partner during the last few months. Due to increased tariffs and shifting logistical costs, we were forced to work with a carrier we had never used before—1ST Express—to continue operating without raising prices for our customers. Unfortunately, this shift came with unforeseen complications. Many of our customers were unable to track their shipments properly or assumed packages had gone missing when in fact they were caught in customs or still en route through international processing. We also acknowledge that our website currently lists our business address in the United States, and because of that, the expectation is understandably set for faster domestic delivery. You are absolutely right that we should have made the international shipping origin more transparent. That was a failure in communication on our part, and we are actively revising our website and automated emails to clarify shipping timelines and package origins from the moment an order is placed. We’re relieved and grateful to hear that the book finally arrived in good condition and that it met your expectations in terms of quality. This is the outcome we work for with every order, and while the delays are inexcusable, we’re grateful we could eventually deliver on our promise to you. Your forgiveness and updated feedback mean more than you know. If you're still considering removing or editing your review, you can usually do so by revisiting the platform where it was posted (Google, Trustpilot, BBB, or Facebook). There should be an “edit” or “delete” option next to your original review. If you have any trouble locating that option, we’d be happy to walk you through the steps or assist however we can. Lastly, if you need personal assistance at any time or would like real-time updates on any future shipments, please don’t hesitate to contact us directly. You can reach us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158. Thank you again, Frank, for your updated note, your understanding, and the opportunity to make this right. Warm regards, Camille Jourdain Hohl Customer Representative lbooks Corporation

Response from VeloraMay 7, 2024

Dear Claude C Tyner, I hope this message finds you well. I wanted to extend our sincerest gratitude for taking the time to leave us a glowing 5-star review on Trustpilot. Your feedback means the world to us and serves as a constant reminder of why we do what we do here at lbooks Corporation. Moreover, thank you for choosing to purchase a book from us. We're delighted to have had the opportunity to contribute to your reading experience. Should you ever need assistance, have questions, or simply want to share your thoughts, please don't hesitate to reach out. We're here to help! You can always contact us at [email protected] +1 628-277-3649 or visit our address at 871 Lawton St, San Francisco, CA 94122, United States. Once again, thank you for your support and patronage. We look forward to serving you again in the future. Warm regards,