VeloraReviews of lbooks.co

Response from VeloraSep 4, 2025

Dear Cory, My name is Camille Jourdain Hohl, and I am a customer care representative here at lbooks Corporation. First, I want to sincerely thank you for reaching out again and for sharing your honest feedback with us, even though I know it comes from a place of frustration and disappointment. I also want to apologize wholeheartedly for the experience you’ve had so far. It is never our intention for any customer to feel misled or dissatisfied, and I take your concerns very seriously. I reviewed your order and I can see exactly what you mean about the book you received not matching your expectations. You mentioned that what you ordered was supposed to be a hardcover edition, while what you received appears thinner, flimsier, and not like the book as shown on our site. I completely understand how upsetting this must have been, especially when you were expecting a specific edition and paid accordingly. Receiving something that does not match the description creates not only frustration but also a sense of distrust, and I want to assure you that I take this matter seriously. Allow me to explain a little more about how this could have happened. Some of the titles we carry are sourced through secondary distribution channels, especially when the official publisher has limited stock in circulation. In these cases, there can be variations in format—for example, certain print runs are made available only in softcover or paperback while others are issued in hardcover. Unfortunately, in some instances, the listing images or details may not clearly distinguish between the editions. That appears to have been the case here, and I deeply regret that this caused you to receive a version of the book that does not meet your expectations. That said, Cory, I want to be clear: you are not stuck with a product you did not intend to purchase. You have every right to request a return and refund, and I will personally assist you in resolving this. Once we confirm whether you prefer to return the item, we will issue you a prepaid return label so that you can send the book back at no cost to you. As soon as we receive confirmation of the return in transit, I will process a full refund of your order. If you prefer, we can also explore whether the hardcover edition is still obtainable through one of our partner distributors, though availability can be limited. I also want to address your concerns regarding communication and the BBB. You mentioned that you feel this is the only way to reach us, and that you’ve already filed a complaint. I completely understand your frustration here. While we do our best to maintain open phone and email communication, at times our phone service can be unreliable. For this reason, email remains the most effective way to reach us, and I can assure you your messages are not being ignored. As for the BBB complaint, you are of course entitled to pursue that avenue. What I want you to know is that we are committed to resolving this matter directly and transparently with you, without forcing you into a lengthy or impersonal claims process. For your peace of mind, let me also provide our verified business information so you know exactly who you are corresponding with: we operate under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, located at 6900 Seville Ave, Huntington Park, CA 90255. You may contact us directly by email at [email protected] or by phone at +1 (938) 204-4944. While the phone line can sometimes experience interruptions, our email inbox is monitored closely, and I will personally make sure your case is handled promptly. Warm regards, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraJun 14, 2025

Dear Gina, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I wanted to personally reach out and thank you for your follow-up message and for taking the time to update your remarks. I truly appreciate your willingness to acknowledge the receipt of your book and to share your thoughts with honesty and clarity—even when the experience didn’t unfold as smoothly as either of us had hoped. First and foremost, I want to express my sincere gratitude that your book finally made its way to you. I know that doesn’t erase the frustration caused by the long wait and inconsistent communication, but it does mean a great deal to us that you now have the item you ordered. Thank you for allowing us the opportunity to fulfill our commitment to you, even if it took longer than either of us would have preferred. That said, your frustrations are valid, and I don’t want to brush past them. You were right to expect timely delivery, clear updates, and responsive support. Unfortunately, this experience did not meet those expectations, and for that, I am deeply sorry. One of the biggest challenges we’ve faced in the past several months has been balancing the increase in orders with the growing complexity of international and domestic logistics. Combined with warehouse transitions, customs delays, and a few internal communication gaps, this has resulted in several customers—yourself included—experiencing unacceptable delays. You were also right to feel let down by the lack of consistent communication during that period. The ability to respond promptly and helpfully is one of our core responsibilities to our customers, and in your case, that effort fell short. We take full accountability for that. I’ve reviewed your case personally, and I want to assure you that your experience has contributed to the broader improvements we’ve made over the last few weeks in how we handle order updates, shipping exceptions, and especially customer outreach. We’re actively increasing our support staffing, tightening coordination with our logistics partners, and redesigning our email update system to ensure better transparency from the moment an order is placed to the time it’s delivered. Your message reflects both justified disappointment and a generous spirit—and that balance is something we deeply respect. It’s not easy to express frustration and still acknowledge the outcome, and your words remind us that every customer has a story, a standard, and a reason for their order. We don’t take that lightly. Please know that we’re working every day to become the company we strive to be—one that not only delivers valuable content but does so with reliability, professionalism, and care. Your feedback plays a vital role in helping us stay accountable to that goal. If there’s ever anything we can do to make things right beyond this delivery—or if you need support with anything in the future—I encourage you to contact us directly. I’ll make sure you’re given personal attention, and that your concerns are handled swiftly and respectfully. Once again, thank you for the update and for your honesty throughout the process. We’re grateful you gave us the chance to fulfill your order and to learn from the bumps along the way. If you need further assistance, you are more than welcome to reply directly to this email or contact us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warmest regards, Camille Jourdain Hohl Customer Service Representative lbooks Corporation

Response from VeloraJun 14, 2025

Dear, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I truly want to thank you for your patience and for taking the time to voice your concerns. It is very disheartening to hear that your experience with our company has left you feeling frustrated, misled, and ultimately unsatisfied—especially after placing your trust in us. Please allow me to first extend my deepest apologies for the delay and the way this entire situation has unfolded. I fully understand how upsetting it must be to wait for over two months without receiving your book, especially after receiving multiple reassurances and explanations, none of which ultimately resulted in a resolution. You placed your order in good faith, and it is our responsibility to honor that with clear communication, transparency, and timely delivery. Sadly, we failed you on all counts. You are absolutely right to expect better service, especially given that you did your due diligence in researching our company before ordering. It’s deeply concerning to us that our failure to deliver has led to a total breakdown in trust. While there have been real disruptions in international shipping and customs clearance processes—including backlogs that resulted from both tariff delays and logistics partner issues—none of that should have left you feeling ignored or taken advantage of. We acknowledge that many customers in similar regions have received shipments under comparable conditions, and it’s understandable that our continued delay seems suspicious. We’re aware that when communication slows down and promises go unfulfilled, it can feel like a scam, and we take full accountability for how that perception was created. To be clear: it is never our intention to deceive or frustrate anyone. We’re not perfect, but we are a legitimate company, and our mission is to provide valuable resources to our customers. Unfortunately, in your case, we fell far short of that mission. At this time, I have personally escalated your issue to both our fulfillment and billing teams. We will either reship your order immediately or process a full refund—whichever you prefer. If you’d like a new copy shipped, I will ensure it is expedited and tracked from our domestic facility to prevent further delays. If you prefer a refund, please confirm, and I’ll see that it is issued within the next 24–48 hours. No further action will be required on your part. We want to resolve this once and for all in the way that works best for you. Once again, I apologize sincerely for the inconvenience and delay. Please feel free to reach out directly to me at [email protected] or call us at +1 (628) 277-3649 if you have any further questions or need immediate assistance. We are available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warmest regards, Camille Jourdain Hohl Customer Service Representative lbooks Corporation

Response from VeloraJun 14, 2025

Dear France, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation, and I want to begin by offering my deepest apologies for the experience you’ve had with us. Your review brought to our attention the distress, confusion, and dissatisfaction that this entire situation has caused you, and I want to personally address your concerns with the sincerity and respect they deserve. It is truly upsetting to hear that after placing your trust in our company and placing your order, what followed was a long period of delays, conflicting updates, and ultimately a breakdown in communication. We recognize that you were more than patient, following up multiple times and giving us the benefit of the doubt, only to be left feeling unheard and let down. That is not the experience we strive to deliver, and I want to assure you this is not something we take lightly. While our initial responses may have acknowledged shipping delays—many of which were, and still are, due to international customs backlogs—we should have acted more swiftly to provide a replacement or a refund when your patience wore thin. When you rightfully requested either a reshipment or your money back, our team should have responded immediately with a resolution. Instead, it seems our communication went silent at a crucial moment, and that failure to follow through is unacceptable. We also acknowledge and regret the confusion surrounding our communication channels. During a recent transition in our support systems and telecom provider, our phone connectivity was temporarily disrupted. We now understand how this created the appearance of a company that was unreachable or disingenuous, especially when combined with slow response times and a lack of clarity about your package’s status. Please know that we’ve since resolved these issues and have made structural improvements to our customer service infrastructure to prevent this from ever happening again. Regarding your specific order and the $40 charge—please rest assured that we are not only investigating the status of your original shipment but are also moving forward with a full refund unless otherwise directed. If you would still prefer to receive the book you ordered, we are happy to process an expedited reshipment immediately and provide you with a fresh tracking link as soon as it becomes available. Once again, I offer my sincere apologies for the inconvenience and frustration this situation has caused. We understand that trust is not given lightly, and while we may not be able to undo what has already happened, we hope we can earn a second chance to demonstrate our commitment to our customers. If nothing else, we want you to walk away with the assurance that your voice was heard and that we made every effort to make this right. If you have any questions, would like to confirm how you’d like to proceed, or need further assistance, you are more than welcome to reply directly to this email or contact us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warm regards, Camille Jourdain Hohl Customer Representative lbooks Corporation

Response from VeloraMay 24, 2025

Dear Frank Ruiz, Thank you very much for your follow-up and for taking the time to share your updated experience with us. I want to start by sincerely thanking you for your patience throughout this process and for your understanding despite the significant delays and confusion you encountered. We deeply appreciate your honesty and your willingness to revisit your initial review—it speaks volumes, and it does not go unnoticed. We truly regret that your original tracking number was not helpful and did not reflect accurate or timely updates. This has been an unfortunate consequence of our transition to a new international delivery partner during the last few months. Due to increased tariffs and shifting logistical costs, we were forced to work with a carrier we had never used before—1ST Express—to continue operating without raising prices for our customers. Unfortunately, this shift came with unforeseen complications. Many of our customers were unable to track their shipments properly or assumed packages had gone missing when in fact they were caught in customs or still en route through international processing. We also acknowledge that our website currently lists our business address in the United States, and because of that, the expectation is understandably set for faster domestic delivery. You are absolutely right that we should have made the international shipping origin more transparent. That was a failure in communication on our part, and we are actively revising our website and automated emails to clarify shipping timelines and package origins from the moment an order is placed. We’re relieved and grateful to hear that the book finally arrived in good condition and that it met your expectations in terms of quality. This is the outcome we work for with every order, and while the delays are inexcusable, we’re grateful we could eventually deliver on our promise to you. Your forgiveness and updated feedback mean more than you know. If you're still considering removing or editing your review, you can usually do so by revisiting the platform where it was posted (Google, Trustpilot, BBB, or Facebook). There should be an “edit” or “delete” option next to your original review. If you have any trouble locating that option, we’d be happy to walk you through the steps or assist however we can. Lastly, if you need personal assistance at any time or would like real-time updates on any future shipments, please don’t hesitate to contact us directly. You can reach us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158. Thank you again, Frank, for your updated note, your understanding, and the opportunity to make this right. Warm regards, Camille Jourdain Hohl Customer Representative lbooks Corporation

Response from VeloraMay 21, 2025

Dear Noneya, I'm Camille Jourdain Hohl, a customer representative here at lbooks Corporation, and I want to sincerely thank you for taking the time to share your experience with us. First, let me extend my deepest apologies for the frustration and uncertainty you faced throughout your order process. We understand how disappointing it is to feel left in the dark—especially after placing your trust in a company for the very first time. It’s clear from your message that while you were eventually satisfied with the product itself, the experience leading up to its arrival did not meet your expectations, and for that, I truly apologize. You're absolutely right in your feedback. Our shipping times are often longer due to the nature of our international logistics, and unfortunately, that is something we did not communicate as clearly or directly as we should have. Many of our titles are fulfilled from global print partners or warehouse hubs in order to offer the discounted pricing that sets us apart—but that should never come at the cost of clarity or peace of mind. Your comparison to Temu is fair—we’ve heard this before, and it reflects a need for greater transparency on our end. Our team is actively working to revise all customer-facing materials so that timelines are clearer, tracking links are more reliable, and support is more immediate. It’s also our top priority right now to build a more intuitive tracking system and to establish more responsive communication channels, so that no customer ever feels the way you did during those first two weeks. That said, your patience and ultimate willingness to acknowledge that we are a legitimate business truly means a great deal to all of us. We’re a small but dedicated company, and every order and every customer matters. We do care deeply, and your message has been shared internally to help drive meaningful improvements. If you need immediate assistance or have any further questions, feel free to reach out to us directly at [email protected] or by phone at +1 (628) 277-3649. Our business address is 407 Blue Spruce Lane, Westminster, MD 21158, and we’re available Monday through Saturday to support you in any way we can. Once again, thank you for your honesty, your patience, and for giving us a chance. We’re not perfect, but we are committed to getting better with every experience—yours especially. Warmest regards, Camille Jourdain Hohl Customer Support Team lbooks Corporation

Response from VeloraMay 21, 2025

Dear Frank Ruiz, I'm Camille Jourdain Hohl, and I represent the Customer Support team here at lbooks.co. I want to start by sincerely apologizing for the experience you've had with us and for the stress and frustration it’s caused. I’ve personally reviewed your case, and I’m here to provide as much clarity, transparency, and support as I can. Let me begin by saying this very clearly: we are not a scam, nor are we operating under false pretenses or fraudulent intent. That said, your experience—and the way it made you feel—is completely valid, and I understand why it led to the conclusion you reached. What happened here is unacceptable, and I want to take full responsibility on behalf of our team for the communication breakdown, tracking confusion, and delay in delivery that led you to believe you had been deceived. We are a small U.S.-registered company with a fulfillment system that includes both domestic and international partners. This model allows us to offer significant savings on select titles—especially rare and specialty books—but it also sometimes leads to extended delivery timelines, particularly when customs or transit delays arise. Your order from May 9, 2025, appears to have been shipped with a USPS partner tracking number via an international logistics chain, which can result in temporary tracking issues, especially before the package is scanned by USPS on U.S. soil. Unfortunately, that initial “invisibility” window often leads to the exact concern you voiced: the tracking doesn’t register on USPS.com right away, and we completely understand how suspicious and frustrating that looks from your end. I also want to acknowledge your concerns about being unable to reach us. We’ve experienced a sharp spike in volume over the past several weeks, and that has impacted our response times across email and phone—something we are actively addressing. We are not hiding, nor are we evading customer support—we are simply catching up from a logistical bottleneck that we were not prepared for at the scale it came. That is not your fault, and it should not be your burden. Regarding the refund and the dispute you filed with your bank: if the bank is proceeding with a chargeback, we will comply without dispute, and you will not be charged again. If for any reason that process is delayed or rejected, we are still fully prepared to issue a refund directly. I’ve also reached out to our finance team to cross-check your order and ensure no double charges or pending balances remain. As for your comment about our identity: we operate under a single legal entity, lbooks.co, and you may also encounter communications or references tied to our domain helloibooks.co or our Shop store. These are legitimate operational arms of the same business, not aliases for deception. We do not outsource customer service, and we are a U.S.-based business—our business address is 407 Blue Spruce Lane, Westminster, MD 21158. While we do work with international fulfillment partners (as many retailers do), our customer support and leadership are based here, and we take pride in doing right by our customers—especially when we fall short. Lastly, I want to say this with great care: I hear your frustration, but I also want to gently ask that we avoid painting entire countries or regions with one brush. Many reputable companies—large and small—rely on global partnerships, and issues like yours are not a reflection of a culture or region, but of a fulfillment and communication process that failed. And for that, we’re truly sorry. If you need immediate assistance or wish to speak with us directly, please reach out at [email protected] or by phone at +1 (628) 277-3649. We are available Monday through Saturday and we truly welcome the opportunity to make this right. With respect and sincerity, Camille Jourdain Hohl Customer Support Team lbooks.co

Response from VeloraOct 30, 2024

Dear Daiken, Thank you very much for sharing your experience with us. On behalf of lbooks Corporation, I want to sincerely apologize for the inconvenience caused by the delivery issues with your recent order. My name is Magdalena Goldie, and I am part of the Customer Support team here. I am reaching out to not only offer an apology but also to provide a clear solution that will hopefully restore your trust in our service. At lbooks Corporation, we are committed to ensuring that every order is processed correctly and promptly, and I’m truly sorry that we did not meet that standard with your order. Despite the address details you provided, it appears that your books were mistakenly shipped to a California address instead of Missouri. We completely understand how disappointing it must have been for you and your wife to have expected your books, only to find that they were sent to the wrong location. Please rest assured that we take this matter very seriously, and we are committed to resolving it in a way that respects your time and expectations. After investigating, we believe this error may have been due to a miscommunication in our shipping process. While we work diligently to prevent these issues, we occasionally face challenges with our logistics partners that impact order accuracy. I want to assure you that we are actively working with our shipping team to review this incident and improve our process to prevent such errors in the future. In order to make this right, we would like to offer you two options to resolve this We can immediately reorder the set of books you initially purchased, with a guarantee that they will be sent to your Missouri address with expedited shipping. This option will incur no additional costs, and we will personally monitor the shipment to ensure it arrives at the correct location as quickly as possible. If you prefer, we are also able to issue a full refund to your original payment method. This refund will cover the complete cost of your order, including any associated shipping fees. Please let us know which solution you would prefer, and we will move forward accordingly. You can contact me directly at [email protected] or call our support line at (555) 123-4567. We understand how important this purchase was to you, and we are committed to making things right. Again, I apologize for any frustration this may have caused, and thank you for giving us the opportunity to address this issue. We value your feedback and are grateful for your patience as we work to resolve this matter to your satisfaction. Warm regards, Magdalena Goldie, Customer Representative lbooks Corporation