VeloraReviews of lbooks.co

Response from VeloraNov 5, 2025

Dear, My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by expressing my sincerest apologies for the experience you’ve had. Reading your review, I completely understand your frustration and disappointment — it’s upsetting to feel that your order was mishandled, especially when you were expecting a smooth cancellation and refund. I want to address the concerns you’ve raised directly. First and foremost, I want to assure you that all Pokémon cards sold through lbooks Corporation are 100% authentic, sourced directly from verified distributors. We take the authenticity of our products very seriously, and it is never our intention for a customer to receive anything less than genuine, high-quality cards. Your experience is clearly not reflective of the standard we hold ourselves to, and I understand why it would make you question the legitimacy of our products. Regarding the cancellation of your order, it appears there was a miscommunication on our side. Normally, our system processes cancellations immediately, and any refunds are issued promptly within the stated timeframe. In this instance, the order was unfortunately dispatched despite the cancellation, and your refund did not process as expected. I understand that waiting two months without receiving the refund is completely unacceptable, and I take full responsibility for the delay. To make this right, I want to personally assist you in resolving the situation. This includes ensuring your refund is processed immediately and reviewing any concerns regarding the items you received. Our goal is not just to correct this specific issue but also to regain your trust by showing you that your satisfaction matters to us. We are also reviewing our internal processes to prevent this from happening to anyone else in the future. Your trust is extremely important to us, and I want to make sure this matter is resolved quickly and transparently. If you wish to contact me directly before then, you can reply to this email at [email protected] or reach me by phone at +1 (938) 204-4944. I will make sure your inquiry is answered promptly, and you will always be speaking directly with me not an automated response system. With my warmest regards and deepest apologies, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraNov 5, 2025

Dear Galed Lee, My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to sincerely apologize for the negative experience you’ve had with us. I can completely understand how frustrating it must be to feel like your concerns are being ignored, especially when you’ve been waiting for a refund for months. I want to personally assure you that all Pokémon products sold by lbooks Corporation are authentic and sourced through verified distributors. We take the quality and legitimacy of our items very seriously, and it is never our intention for a customer to question the authenticity of what they receive. I understand that the issues you’ve encountered have shaken your confidence in us, and I deeply regret that we allowed this situation to unfold in this way. Regarding the delay with your refund, I acknowledge that our communication fell short of your expectations. While our usual process ensures refunds are handled promptly, clearly there was a lapse in this case. I want to take personal responsibility for this delay and make sure it is resolved immediately. Your patience is appreciated, and I understand that repeated delays and standard responses over the past month have only added to your frustration. To correct this situation, I will personally oversee your refund and ensure that all aspects of your order are reviewed thoroughly. Our goal is to restore your trust and provide a resolution that reflects the standards we hold for our customers. If you would like to contact me directly, please reply to this email at [email protected] or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring you are speaking with a real person who can take immediate action not an automated system. With my warmest regards and deepest apologies, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraNov 5, 2025

Dear Ryan Green, My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to begin by offering my sincerest apologies for the frustration and disappointment you’ve experienced with your order. Reading your review, I completely understand how upsetting it must have been to feel misled, especially after waiting for a refund for two months. I want to address your concern about the product you received. At lbooks Corporation, we source all Pokémon cards directly from verified distributors and trusted suppliers. Every booster box is carefully checked before shipment to ensure it is genuine and corresponds to the product description. I understand that receiving a product that appeared incorrect or different from your expectations can make it feel inauthentic, and I deeply regret that your experience caused doubt or frustration. Regarding the delay with your refund, I acknowledge that the repeated emails and lack of resolution are completely unacceptable. Our system is designed to process refunds quickly, but it is clear that there was an error in handling your request, and this caused the delay and repeated generic responses. I take full responsibility for this breakdown and want to assure you that this is not reflective of the service we aim to provide. To resolve this, I want to personally oversee your refund to ensure it is completed as quickly as possible. Additionally, I would like to review the details of your order to make sure we fully understand what went wrong, so we can prevent similar situations in the future. Your experience highlights areas where we need to improve, and we are committed to taking immediate action to correct these issues. If you wish to contact me directly, please reply to this email at [email protected] or call me at +1 (938) 204-4944. I will personally handle your inquiry and ensure you receive a real, timely resolution not an automated response. With my warmest regards and deepest apologies, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraNov 5, 2025

Dear TS, My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced. I completely understand how alarming it must feel to believe that the product you received was not genuine and that a refund was not being processed as promised. Your concerns are taken very seriously, and I want to address them in detail. First, regarding the authenticity of our Pokémon cards, I want to assure you that all products we sell are carefully sourced from authorized distributors and official channels. We perform quality checks on every shipment to ensure that the cards match the advertised product, including artwork, set details, and packaging. I understand that receiving an item that did not meet your expectations can make it seem inauthentic, and I deeply regret that your experience caused you to question the legitimacy of our products. Please know that ensuring genuine, high-quality merchandise is a priority for our company. Regarding the refund process, I acknowledge that the delays you experienced were unacceptable. Our standard process is designed to handle cancellations and refunds efficiently, but it is clear that there was a breakdown in communication and execution in your case. I fully understand how frustrating it is to feel that your money was not being returned as promised, and I take personal responsibility for the delay in resolving this matter. To make this right, I would like to personally assist you in ensuring your refund is processed immediately. I also want to review your order carefully to identify any issues that occurred during shipping or handling, so that we can prevent similar situations in the future. Our goal is not only to resolve this specific issue but also to restore your trust in our company. If you wish to contact me directly, you can reply to this email at [email protected] or reach me by phone at +1 (938) 204-4944. I will personally oversee your inquiry and ensure that you receive a direct, timely, and human response not an automated system. With my warmest regards and deepest apologies, Camille Jourdain Hohl Customer Care Representative lbooks Corporation

Response from VeloraNov 5, 2025

Dear Denise Cummings, My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must have been to feel that the product you received was not authentic, particularly when it involves something so important to your son’s collection. Your concerns are being taken very seriously, and I want to address them thoroughly. Regarding the Pokémon cards you received, I want to assure you that our company takes authenticity very seriously. All of our Pokémon products are sourced directly from official and verified distributors, and we perform quality checks to ensure that each card matches the official artwork, moves, and packaging of the set. I understand that certain inconsistencies, such as fonts, artwork details, or packaging differences, can make a product appear suspicious, and I deeply regret that this caused concern. I assure you that it is never our intention to mislead our customers, and we stand by the legitimacy of the products we sell. I also want to acknowledge the concerns you raised regarding the box design and overall quality. While we work with multiple verified distributors, packaging can sometimes vary slightly between production batches, which may cause some unexpected differences. That said, your experience highlights an area where we clearly need to improve our quality control and product verification processes, and we are taking immediate steps to address this. Regarding the payment and refund process, I understand how upsetting it is to feel that you paid $126 for a product that did not meet your expectations. I want to personally ensure that your concerns are resolved. I will oversee your refund process directly and review the details of your order to make sure any errors or issues are fully addressed. We are committed to ensuring that our customers feel confident in both the products they receive and the support they receive from us. Please know that your feedback is invaluable. It not only helps us resolve your individual situation but also allows us to improve our processes and prevent similar issues from affecting other collectors. Our goal is to restore your trust in us by providing a swift resolution and clear communication every step of the way. If you wish to contact me directly, you can reply to this email at [email protected] or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring you are speaking with a real person who can provide immediate assistance not an automated system. With my warmest regards and deepest apologies, Camille Jourdain Hohl Customer Care Representative lbooks Corporation