Noneya
It's Temu for books. Seems legit, but you will have to wait a long time to receive your items. Company is very professional in complaint responses. Lord knows, I went off on them.
I did get my books about 1 month after I had ordered them. After the 1st 2 weeks, the tracking number not working, the contact number not working, not receiving the items, and reading reviews, I swore I got scammed. I did receive very cordial responses, from the company, in regards to my complaint emails. However, I still thought I got scammed. Long short of it is, if you order from them, it will take a long time to receive your items. Think Temu. I do believe that they are a legitimate company and do offer some decent deals. The company needs to be upfront about international shipping and work on their tracking system.
Response from VeloraMay 21, 2025
Dear Noneya, I'm Camille Jourdain Hohl, a customer representative here at lbooks Corporation, and I want to sincerely thank you for taking the time to share your experience with us. First, let me extend my deepest apologies for the frustration and uncertainty you faced throughout your order process. We understand how disappointing it is to feel left in the dark—especially after placing your trust in a company for the very first time. It’s clear from your message that while you were eventually satisfied with the product itself, the experience leading up to its arrival did not meet your expectations, and for that, I truly apologize. You're absolutely right in your feedback. Our shipping times are often longer due to the nature of our international logistics, and unfortunately, that is something we did not communicate as clearly or directly as we should have. Many of our titles are fulfilled from global print partners or warehouse hubs in order to offer the discounted pricing that sets us apart—but that should never come at the cost of clarity or peace of mind. Your comparison to Temu is fair—we’ve heard this before, and it reflects a need for greater transparency on our end. Our team is actively working to revise all customer-facing materials so that timelines are clearer, tracking links are more reliable, and support is more immediate. It’s also our top priority right now to build a more intuitive tracking system and to establish more responsive communication channels, so that no customer ever feels the way you did during those first two weeks. That said, your patience and ultimate willingness to acknowledge that we are a legitimate business truly means a great deal to all of us. We’re a small but dedicated company, and every order and every customer matters. We do care deeply, and your message has been shared internally to help drive meaningful improvements. If you need immediate assistance or have any further questions, feel free to reach out to us directly at [email protected] or by phone at +1 (628) 277-3649. Our business address is 407 Blue Spruce Lane, Westminster, MD 21158, and we’re available Monday through Saturday to support you in any way we can. Once again, thank you for your honesty, your patience, and for giving us a chance. We’re not perfect, but we are committed to getting better with every experience—yours especially. Warmest regards, Camille Jourdain Hohl Customer Support Team lbooks Corporation