La-Z-BoyReviews of lazyboy.com

We have had our two three seater setees for eight years. They cost approximately £3000 each. We chose dark brown and for the last couple of years the colour has rubbed off. We expected buying top quality furniture would last but now they have become an embarrassment when we have visitors. Soooo disappointed.

Purchased a lazy boy 2 years ago. Incorrectly stuffed in more ways than one. Returned 2 years ago. Rang continuously for two years got not where. They do not pay their delivery drivers. And now claim I did not return the chair,and to show proof. Numerous computer entries made to back my claim up by one person only and not by Natalie the manager of Jindalee store. Nightmare all round. Avoid the company. Take pics for verification. Return promptly if any issues. If you deal with them. My advice DONT.

The WORST!! Spent over $6K on a loveseat and sofa. Cushions shot within 2 weeks. They will only replace the worn cushions. There are only 2 of us, so the unused cushions are probably just as bad. We've only had these for a month! We have to wait at least another month for the replacement cushions then who knows how long before they'll actually come replace them. Just go somewhere else!! These are not like your parent's La-Z-Boy! The company has gone to Sh**!

Leather type material stared to peel and rip in less than a year. also the heater stopped working at about a year then one and then the second vibrate motors were not working by a year and a half, I had the extended warranty but Lazy boy would not repair. They said they would offer me some money for the chair but not the full amount. Never Hurd from them again. Most expensive piece of junk furniture I have ever bought. Avoid this company. this happened a few years ago now. extended warranty is expired as well.

Had 2 Hollywods within 8 month both imploded destroying the cheap wood frames that are supposed to support the strong seat springs.The springs ripped through the cloth when this happened. Upgraded to an Empire and arrived looking ok till we looked closer. 3 seater power recliner,footrests not sewn together properly,the add-on recliner doesnt sit correctly(it comes as a 2 with 3rd joined on),the seems across the 3 seats dont line up by an inch per chair and the plastic guard on scissor movement not attached.(engineer cable tied it when he came to 'repair' it. SCS have reordered the whole suite AGAIN. CHINESE RUBBISH...

Bought a staten leather corner unit,from scs, high back, very comfortable and looked the part. However at 18 months the leather started to peel, and continued to peel. Warranty stated peeling not covered (cost£300) Scs fobbed us off stating bodily fluids from an outside source. Went to the Small claims court 9.1.2024 and received a full refund plus court costs

I needed repair on my Lazy Boy recliner couch. Their warranty only covers parts after 1 year and their labor charge is $160/hr. To get a repair I had to provide $170 in advance. On the promised day of service the repair person was due between 11:00 and 2:15. Then I received an email changing this to from 2:45 to 5:45. Then the repair person never came. However, he called at 8:15 pm. I am no longer young and Lazy Boy just stole one day out of my life. Lazy Boy can no longer be considered a preferred brand. Forget the repair, I will buy a NEW COUCH AND NOT FROM LB. This is a shame since I have been LB customer for 30 years.

Quick professional customer service & delivery. My reclinesr are a perfect fit for my physical structure & the available space in my granny flat