La-Z-BoyReviews of lazyboy.com

My late husband purchased a La-Z-Boy chair for me for Mother's Day. I had that chair for over 40 years and only gave it up because the fabric did not completely cover the space from the chair to the foot rest so my dog could not sit there without falling through the space. I bought a new La-Z-Boy and with in the one year warranty I had to have the fabric replaced. It was completely worn through. My chair is now two years old and completely in tatters. The fabric is completely worn out and full of holes after normal wear and tear. I will never again purchase a La-Z-Boy.

Purchased a layboy sofa and chair from scs, in November 2023,the most uncomfortable sofa I’ve ever sat on nothing like the comfort of the one in store, Ive complained to lazy boy but was advised to take my complaint up with scs as that’s were it was purchased they sent a technician out you have to straighten the fabric out every time you have sat on it as it creases really bad, the technician said there was nothing wrong with it and that it was in my care package about having to straighten the fabric something which I was not advised or made aware of on purchase, the technician then advised me that the one in the showroom might have been there 2 years or more and would be more comfy as used and that all new sofas needed breaking in, I told him I had had new sofas before which were comfy from day one, again not advised of any of this, scs have washed there hands of my complaint and told me I can take it up with consumer affairs, I paid good money for what I thought was a good quality comfy sofa, don’t touch lazy boy and don’t deal with scs there is no customer service or help I’ve e mailed them and had to chase up every e mail they even said they had not received my e mails even though they had replied to a couple and I had them in my inbox DONT BUY FROM EITHER OF THESE COMPANIES YOU WILL JUST WASTE YOUR MONEY.

Awful don’t buy from lazy boy they are expensive and did not bother covering my sofa and love seat with a protective film therefore my furniture arrived extremely soiled . It’s a garbage company . Stay away!!! Other furniture stores deliver perfectly clean , this guys don’t care about customers once you paid them.

We bought very expensive electric recliner lazy boy suite and like all the other reviews found them to be poor quality with zero aftersales service the couch and the chair both need transformers/power packs no response from the company and they seem to be impossible to get.Steer clear.

Very poor after sales service. The only way to get replacement parts for La z boy in NZ is to make a warranty claim on a web site based form including photos of the faulty part/s. Took six days to respond with an email saying they needed photos to progress the claim (I'd already sent them in the original claim). I replied politely reminding them of that but attaching copies of the pics again. The only thing I've heard since is crickets chirping. In summary, slow, inefficient poor communication, couldn't care less.

Shopped at a local store in Pineville NC (outskirts of Charlotte). Rushed by salesman to "ensure quick delivery" by securing my sale. Can't see how many are available in the warehouse until the sale was complete. Hmm... I am 5 feet tall and wanted a chair suitable for my size. I decided I liked another chair better after already completing the sale on the first one I chose. Original sale reversed and purchased 2nd choice (Talladega) which salesman should have steered me away from since it is for people up to 6'3". The delivery process was the BEST part of the process (Premier, Nick & Tyler). When I decided I wanted to return the chair (the day after it arrived), it took me calling there 4 times (4 different days with messages left with human) before the return was completed by the manager. The chair was wobbly when reclined; felt like you could fall backwards. It was off-gassing unpleasant odors. Got an email with the refund receipt and pickup was scheduled for Tuesday 11/21. The email said refund would be applied to credit card when chair was back in their possession. Once again, I had to call to get them to complete the refund. Called on Saturday 11/25. Refund applied then but didn't show up as pending with my bank until 2 days later. Would NEVER shop with La-Z-Boy again. I got an email to post a review of the product. I posted my 1-start review on 11/20/23, and the review has YET to show up in the list of reviews...which you can sort by "most recent". I guess they only post the reviews that are satisfactory to them. Additional advice: do not be rushed with a major furniture purchase. If the salesperson is rushing you, think twice about shopping there.

Myself and my 85 years young Aunt came to Lazy boy order some things we liked and got an email about free delivery. Because we did not know about the coupon the next day they did not accept the coupon because we did not have it with us at the time. How would we know that we were going to order some things and spent over $3000 almost and they refuse to adjust her order and she's spending a great deal of money and would not take off the $350.00 for delivery. They gave us such a hard time and never gave in. Gave us the wrong sofa. We asked for power recliner love seat and we were given a manual one and if we wanted to change it to power it would be over $1600.00 since it was a custom order. What a rip off, desperate for a sale so you are going to take advantage of Seniors. Such a disgrace. Not one Manager could help us. You do not know if you walk into a store if you are going to actually make a purchase. If you plan to walk into Lazy boy, make sure you have your free delivery coupon before going into that store because they will not give it to you once you place your order. Not to sure of the date right now but will never walk into a lazy boy store again. You know if you come back the next day they did not start on your custom order and they could have taken that coupon. Especially for the money you were spending. I dont want to give it 1 star, 0 star fits this complaint.

I truly feel bad for the customer service. They need to defend such an awful Corporation and I’m sure they know how bad they really are. La Z Boy has turned into a garbage company. Their prices far exceed the quality of their chairs. People reading this will likely have already purchased a chair and realized they’ve been duped and that’s precisely what the company relies on. A $2700 chair with an extended warranty doesn’t cover screws breaking on the back, rendering the chair useless. I’ve had more service on my recliner than my car and they absolutely refuse to replace it. There needs to be a Lemon Law attorney that just files claims against LaZboy Garbage. The chairs look nice, but the quality is no better than a Big Lots chair, sadly. The springs are noisy, they refuse to refund used parts that were requested by their techs and you will be on the phone with customer service for at least an hour each time you call, it’s incredible. Given their absolute refusal to honor warranties and the poor quality of their recliners, it’s safe to say they may go out of business at some point. This kind of business usually isn’t sustainable, and I feel really sorry for the people that work there, they must REALLY hate their job.