La-Z-BoyReviews of lazyboy.com

We purchased two lazy boy recliners 4 years ago. On delivery one had a twisted frame so both chairs we replaced. Over the next few years the quality of the keather has shown to be less then perfect, it looks like it has worn off in patches and even though we have regularly used the feed and clean products advised it has made no difference. As we are in our 60s we have had lazy boys in the past and to say they are not a patch on what we have had in the past is a worry as to what they will end up been like in the future not a good representation of the cost and promise of quality that is expected by this company. We have now had to replace them and will never pay for high priced furniture in the future to feel ripped off like we do at the moment. So I would advise to inspect you purchases full both in the show room and when delivered to make sure you are happy with the quality.

La Z Boy Garbage My Personal Experience with La-Z-Boy: A Lesson in Disappointment Once upon a time, La-Z-Boy was a household name synonymous with high-quality furniture and unmatched comfort. My family, like many others, trusted the brand implicitly. When it came time to furnish my living room with a recliner, La-Z-Boy was my first and only choice. I expected the same reliability and quality my parents experienced decades ago when they purchased their La-Z-Boy furniture. Instead, what I got was an ongoing nightmare of poor craftsmanship, abysmal customer service, sluggish repair processes, and a company seemingly uninterested in accountability. A Disastrous Product The disappointment began almost immediately after purchasing a high-end recliner from La-Z-Boy. At first, the chair seemed fine—comfortable and stylish, as advertised. However, within a few months, it became clear that the quality was far below expectations. The cushions began sagging noticeably, and the reclining mechanism, which was supposed to be the hallmark feature, started making grinding and squeaking noises. The back felt loose and wobbly, as though it might break off at any moment. In fact, it did eventually break… What shocked me the most was how quickly the recliner began making noises. Despite being marketed as durable, the springs made an awful noise and the recliner as a whole was just terribly noisy after just a few months of light use. Friends and family who visited my home even commented on how “used” the chair seemed, despite it being practically new. It was embarrassing and infuriating, especially given the premium price I had paid. By the six-month mark, the recliner was no longer comfortable to use. The padding and springs in the seat and backrest had broken down so much that sitting for any length of time left me with a sore back. The structural integrity of the chair was so poor that I genuinely wondered if it would hold up another year. The chair leaned back so far, I would end up looking at the ceiling, La-Z-Boy amazingly assured me this was normal not realizing I purchased the exact same chair 5 years prior. When comparing them side by side, the defect was obvious. Terrible Customer Service When I first noticed the issues, I reached out to La-Z-Boy customer service, hoping to resolve the problems quickly. What followed was one of the most frustrating experiences of my life. After waiting on hold for over an hour, I was finally connected to a representative who seemed completely uninterested in helping me. Their responses were curt, dismissive, and, frankly, condescending. I explained the issues with the recliner, including the sagging cushions, noisy mechanism, and unusual orientation. The representative assured me that they would “file a claim” and that someone would get back to me. Weeks passed, and I heard nothing. I called back, only to be told that my case was still “under review.” After repeated follow-ups, they finally agreed to send a technician to assess the chair. Sluggish and Unreliable Service Technicians When the technician visit was scheduled, I thought I was finally making progress. Unfortunately, the service technician arrived over an hour late with no communication or apology. Once they inspected the chair, their conclusion was dismissive: “Normal wear and tear,” they said, despite the fact that the chair was only a year old. They also informed me that parts needed to be ordered for the repair, which would take “a few weeks.” A few weeks turned into months, during which I repeatedly called to check on the status, only to be told that the parts were “on backorder.” When the parts finally arrived, the technician scheduled another visit—only to not show up. I had to reschedule yet again, costing me more time and frustration. When the technician eventually did complete the repair, it was clear they were undertrained or simply uninterested in doing the job properly. The mechanism was still noisy, and the cushion replacement barely improved the sagging issue. Warranty: An Empty Promise Part of the reason I initially felt confident in my purchase was La-Z-Boy’s advertised warranty. However, the warranty process turned out to be a complete sham. Every issue I raised was met with resistance and excuses. “That’s not covered,” they said, or “That’s considered normal wear.” It felt as though they were doing everything possible to avoid honoring their commitments. Even the few issues they did agree to address took an absurd amount of time to resolve. Replacement parts were delayed for months, and the overall lack of communication left me feeling abandoned as a customer. Lack of Accountability and Poor Quality Control

Place is a left over relic from the cold war. Lousy furniture the looks like it belongs in a toilet bowl, salespeople that talk non-stop about a fabric warranty that you have to get for $1000 to make up for how lousy the products are. The most distasteful experience I have had and the prices are through the roof. Its not the salespersons fault but the organzation is just defunct with no idea of where they belong or how to operate a business.

I bought an expensive electric reclining chair with the best quality fabric and paid and additional $234 for 5 yr fabric guard protection . After only 4 years the fabric in the headrest has become very discolored from use. I filed a claim with serco as directed by lazyboy. Of course it was denied and lazyboy won't do anything about it or stand behind their product! I thought I was buying a quality sofa but I was not. Don't waste your money on their sofas OR a protection plan !

We had two previous recliners from the name brand recliner store that were wonderful, so we assumed the quality would still be excellent. Boy were we wrong! I don't know if they're made out of the country now or what the issue is, but the one we ordered in a different color than the floor model was nothing like the one we saw in the store. Please beware when placing an order. The store sample had smooth leather, good padding, nice stain on the feet, and overall looked beautiful. What arrived had puckered and wrinkled leather, the headrest was indented with hardly any padding, and the back of the legs were not even stained. The manager of the Brandon, FL store admitted this was not Lay-Z-Boy quality and wanted to have it repaired or have us order something else. We were so disgusted we just wanted to return it. Lo and behold, we had to pay a restocking fee for returning a poorly made recliner that everyone agreed was not quality merchandise. What a racket! After signing an agreement of how much we would received for our refund after deducting the restocking fee, we received a lesser amount. After arguing with the store manager several times on the phone, he hung up on us. Unless we want to sue them, I guess we're just out of luck. If you need a recliner, I suggest going to a furniture store and selecting one off the floor. Do not order one in a different color or you're really throwing the dice on what you'll receive. We're so disappointed with the quality, and totally disgusted with the manager of the Brandon, FL store who is no better than a lying shyster used-car salesman!

We purchased a $2,500 electric reclining chair. After four years, the electronic switch burnt out. I contacted lazy boy who declined to fix it under warranty or repair it. They basically fobbed us off and told us to get lost. I decided to take matters into my own hands and discovered that the mechanism they use costs $US5 to replace. They use cheap junk electronics in their “premium” furniture. What absolute BS!

From being a good sofa company to company that reminds me of low quality made in China products. Got to cheep and cheerful Costco three-piece it lasted for years no problems. Replaced it with two three seater recliners and what pile of junk the explanation from the rip of Britain regularly reviewed changed its name Emmira group is settlement this is why you sink in the seats and they have become deformed and the leather has stretched. Keep well away from lazy Boy unless you enjoy having problems.

Delivery people were fast, efficient, and courteous!