La-Z-BoyReviews of lazyboy.com

My Daytona sofa static is the most uncomfortable thing I have ever sat on the one in scs was nice and comfortable had mine for 6 months and it's horrible to sit on am going to see if I can get seat cushions restuffed by someone in south shields

Purchase extremely expensive sectional with upgraded fabric. 16 months later anywhere we sit has become matted and faded. Cushioning has not held its shape and ridges of padding now show. Companys’ answer is to give me a quote to reupholster / repair. Complete disappointment and regret. Having to look at this mess everyday is a new level of stress . ABSOLUTELY DISGUSTING. Shop elsewhere!

I purchased two nice leather recliners from a Lazyboy store. Unfortunately, in two years time they both are cracking all over. They both were treated every 6 months with the best treatment. Lazyboy responded by saying “sorry, out of warranty “. Don’t not buy a leather product from Lazyboy.

My wife and recently agreed to purchase a new sofa bed at the location in Burlington, Ontario, Canada. They had a sale on at this location where you received a couple of scratch cards to enhance the discount received on the final price agreed upon. As the piece we agreed to purchase was the last one in a discontinued fabric, they reduced the price. However, the salesman never told us that the sale was ineligible to apply the scratch card discount to. We scratched the cards and thought we had received another 10% discount. We agreed on the price and finalized the bill. As we were about to pay the price agreed upon, the salesman told us the piece wasn’t eligible for the discount and the price had increased over $300.00. We left. I definitely wouldn’t recommend this company!

AVOID BUYING AT ALL COST. SCS 7 LAZY BOY ARE CRIMINALS AFTER CARE IS SHOCKING

Everything about this business could improve. Originally told 6-8 weeks. Looking at 6 MONTHS at this point. All levels of this organization are horrible. Don't believe anything store management tells you as it will be overridden by territory management and eventually director of customer experience. Absolutely no one cares. Take your hard earned $$ elsewhere. No one needs the aggravation. If I could give them zero that would be too high.

We purchased two Anderson modular reclining corner sofas for £6500 from a local retailer which arrived on December 16th 2024. At first they looked good and as per sample sofa in store. After two weeks we notice the material on both sofas began to look wrinkled, saggy ,creased and scarred including one sofa which had not even been used. We had taken before photos and looking at the comparison was shocking. We contacted the retailer who contacted the manufacturer ( La-z-Boy ) to arrange for an inspection. The first inspector report was rejected due to it not being a manufacturing problem and we were told the sofa was not being dressed properly. My husband called the customer services team himself and ask the advisor “ how do you dress a fixed seat sofa? “ her reply was “ You can’t! “ Not happy with this inspection another one was arranged with a different company. The second inspector was totally in agreement with us regarding the state of the fabric and told us that the fabric was too thick for this particular style of sofa and should never have been used as it’s not fit for purpose. He told us he would submit his report in our favour however La-z-Boy are notorious for rejecting inspections and our best option is to go to the furniture ombudsman. The second inspection report was yet again rejected on the grounds it’s not a manufacturing fault which of course it is if the manufacturer is using substandard fabric on the goods they produce. We will of course be taking this matter further and contacting trading standards as well as the ombudsman. Had we read the reviews regard this company we would not of touch them with a barge pole! Our advice is steer clear of them as you might as well set fire to your hard earned money. I couldn’t give a 0 score but that is exactly what this dreadful company should be rated as.

Would have given 0 stars if possible. Zero customer service. We had their customer care technician come to our home frequently after purchasing $5000 of furniture. Numerous complaints about the lack of quality control, inferior workmanship, and noise of operating mechanisms were all addressed by the tech as "built to specifications". BUYERS BEWARE, THIS IS NOT THE LAZYBOY OF 20 YEARS AGO. This is JUNK